People Services Team Lead

4 days ago


Bristol, United Kingdom Zenzo Digital Full time

Our client is the largest Group its kind in Europe who have grown quickly through friendly acquisition. They are currently in 20 European countries and recently broke into North America to become the fastest growing business of their type in the World.

They are in the middle of a European wide HR Transformation Programme affecting People, Processes and Technology. The technology is Ceridian Dayforce.

**Responsibilities**:

- Line management and appointment of People Services Staff, ensuring the highest possible standards of customer care and service
- Responsible for the development of the People Services Team function in line with the strategic aims to continually develop service delivery
- Ensure that the team provides an effective end to end HR administration activity, using the Dayforce system and providing guidance on HR processes, checking eligibility against entitlements and compliance with policies/local legal regulations to ensureaccuracy and completeness
- Ensure effective employee-related administration using the Dayforce system for each stage of the employee journey including payroll, staffing, recruitment, training, grievances, performance reviews, holidays, etc employee data, employee benefit programsand employee compensation plans, HR offboarding activities and other local HR processes as needed
- Provide support for resourcing and HR process improvement and project work, undertaking own duties and providing coordination activity
- Ensure that all team members follow standard service desk procedures including log and track service desk interactions, operate the triage system for problem resolution, redirect/escalate problems, track and route problems, categorize, and route interactionsto the appropriate 2nd Line Support Team
- Identify and monitor conflicts in priorities, including responsibilities for ticket 'Linking’ and general housekeeping of the main and individual queues
- Establish a Quality Assurance and audit system for the People Services Team and ensure appropriate performance indicators are in place to effectively monitor, manage and report on performance
- Compile and present reports to senior management as and when required
- Set and manage personal objectives of those supervised to support their personal and professional development
- Promote and provide a safe working environment for all People Services Team staff (both office and remote based) and ensure compliance with health & safety legislation and IVC procedures
- Set and measure team performance against set KPI’s
- Navigate Dayforce MI Dashboard to understand, and then act on, Management Information
- Contribute to end-user training manuals, guides, and FAQ documents

Experience Required:

- Experience leading a People service center environment in a challenging and fast-paced organisation (e.g. may have retail, FMCG, hospitality or service industry experience)
- HR experience across employee journey; onboarding to exit
- Likely to have an HR qualification/certificate or significant experience in a similar role with demonstrated commitment to ongoing personal development

This role will be a mixture of in Bristol and remote and some travel across the UK to meet with users to get updates on the service. Travel requiement about 4 times a month



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