German Technical
2 months ago
**An established IT service provider is currently looking for a 1st Line Support Analyst with native level German to join their organisation on a 3-month contract.**
This role is suitable for those with German and English languages who are passionate about technology and are keen to progress their career in the IT industry, working with business clients worldwide.
- Please note, this is offered on a shift pattern across days and nights (5am - 2pm then 1pm - 10pm), with 4 days on, 2 days off_
Responsibilities will include, but will not be limited to:
- Providing 1st line support to a range of clients worldwide whilst delivering exceptional customer service
- Diagnosing and resolving problems involving software, hardware and service
- Logging tickets accurately for each customer, determining their priority and diagnosis accordingly
- Ensuring tickets that can not be resolved on 1st line support are allocated to the correct resolution team
- Monitoring outstanding tickets and ensure that customers are updated promptly
In return the company is offering a competitive salary and a range of company benefits, plus a diverse and international workforce.
For more information or to apply, please submit your CV via this website today.
Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relationto this role.
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