Operational Support Analyst in The Technology Sector

2 weeks ago


Birmingham, United Kingdom Katie Bard (Angela Mortimer Plc) Full time

My client is a highly successful and growing FinTech business with an outstanding reputation. An opportunity has arisen for an Operational Support Analyst to join their UK hub and support clients across the whole of the UK. This role is ideal for anyonewho enjoys the problem solving and analytical side but is keen to couple this with strong client management and relationship management skills.

The role will entail:
AS the first point of contact for our clients you will providing support to key clients. You will be delivering a high-level support service to both internal and external customers and continuously looking for ways to improve processes. The role will entail:

- Managing all incoming queries via multiple sources.
- Investigation of problems and seeking resolutions, in a timely manner.
- Developing knowledge across multiple products.
- Reporting on progress to managers and colleagues.
- Developing and executing processes.
- Reaching out to clients and suppliers to grow the business.
- Support for compliance & calculations.
- Complete daily, weekly and monthly tasks.
- Onboarding new suppliers across systems and reports, ensuring quality is maintained

Applicants will have previous experience in a client-based role with good problem solving.


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