Business Support Officer

3 weeks ago

London, United Kingdom Compass Wellbeing CIC Full time

**Job Title**

Business Support Officer

**Location**

Tower Hamlets, London

**Reporting Line**

Head of Delivery and Performance

**Salary Range**

£26,807.40 per annum pro rata (£16,084.44)

**Employment Status**

1-year fixed term

**Hours of Work**

22.5 hours per week

**About Us**

At Compass Wellbeing, a Community Interest Company and subsidiary of East London NHS Foundation Trust (ELFT), we act as a bridge - improving connectivity between ELFT and local VCSE organisations. We are dedicated to enhancing community wellbeing and tackling social inequalities across England. Our mission is to empower individuals and the third sector through innovative practices, advocating for holistic health solutions and fostering resilient, supportive environments for marginalised groups.

Compass Wellbeing supports ELFT in its mission to become the first NHS ‘Marmot Trust’. By implementing the Marmot principles, we aim to reduce health inequalities and improve population health.

We envision a future where every community enjoys high levels of wellbeing and equity. Our unique position within both the VCSE sector and the NHS allows us to facilitate seamless collaboration, creating robust health and social support systems. Our values—collaboration, empathy, integrity, quality, and innovation—drive everything we do. Join the Compass Wellbeing team and contribute to making a meaningful impact on the lives of others, including our own employees. We are committed to fostering growth and development through comprehensive training and development frameworks.

**Job Purpose**

The Business Support Officer will be responsible for providing comprehensive administrative support to the day-to-day running of the business. They will support the delivery of projects whilst working with Project Managers and the Head of Delivery and Performance. Reporting to the Head of Delivery and Performance, the successful post holder will have effective organisational skills and be able to plan/prioritise the delivery of work. They will have strong communications skills, both orally and in writing, and have the ability to establish working relations with a range of stakeholders.

The role also requires some degree of client and stakeholder facing, requiring a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, complex and confidential information.

Key Result Areas/Duties

1. To be the first point of contact for the business daily.

2. Use and populate / edit data on CRM (Customer Relationship Management).

3. Produce meeting minutes and notes that summarise meeting content, including key topics, group decisions and ideas utilising a range of tools and resources including AI.

4. Utilise project management software to record and monitor project planning and project tasks and to keep project deliverables on task and escalate when required.

5. Preparation or finalisation, monitoring, and maintenance of the following documents/reports: project brief, project plan, communication briefings, risk register.

6. Liaise with the team to ensure that work is neither overlooked nor duplicated by related projects.

7. Support the Medical Device team to compile and distribute asset information and reports.

9. To be able to manage telephone and personal contact from other staff members and external persons with intelligence, foresight, and sensitivity, strongly respecting the need for confidentiality.

10. Provide administrative support, including diary management and arranging meetings for staff and team.

12. To assist in organising, facilitating, and participating in events, workshops and focus groups.

13. To ensure the business is open within the operating hours and at times will be required to open and close.

14. To administer, co-ordinate and adhere to any new organisational policies and associated procedures and other documentation with confidentiality.

15. To prioritise and complete multiple tasks and projects in a deadline driven environment.

16. To ensure effective communication on specific project developments with the Project lead, Head of Delivery and Performance, and the wider team.

17. Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence, marketing and research materials.

19. Develop and maintain contact sheets, project assets inventories (e.g. iPad, headsets, USBs)

20. Be able to contribute to team meetings.

21. Must be able to travel to locations within London and occasionally outside London depending on the projects.

22. Undertake ad hoc duties when required.

This list is not exhaustive and you will be required to carry out other duties as necessary in the fulfilment of the role.

**Working at Compass Wellbeing**
- 27 days annual leave (excluding Bank Holidays)
- This rises to 29 days after 5 years service (excludin

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