Customer Hub

4 weeks ago

St Helens, United Kingdom Torus Group Full time

Our customer standard is to adopt a proactive approach to customer care, ensuring high customer satisfaction with every contact. We provide customers with prompt and efficient, high quality customer service and have a supportive and effective partnership with other teams across the business.

We are actively recruiting 2 full-time and 1 part-time positions across our 3 heartlands. Hours of work will be across our operating hours which are Monday to Friday 9am - 5pm.

**_ The successful applicant will join a team delivering Torus’ front of house reception service across our 3 heartlands of Liverpool, Warrington, and St Helens. _**

**The successful applicants need to be capable of working across all 3 heartlands when required, but the base locations will be as below**:

- 2 x Full Time Positions (1 x Based in Warrington & 1 x Based in Liverpool)
- 1 x Part Time Position (1 x Based in St Helens)

**This is an important role in which you will**:

- Be the first point of contact for our customers face to face, directly assisting them in solving their queries and escalating as necessary.
- Provide customers with prompt, professional and accurate information, and service with the objective of always delivering a consistent world-class customer experience.
- Develop a supportive and effective partnership with colleagues across the business and especially those in the Local Housing Teams.

**To be successful in this role you will**:

- Have excellent IT skills.

**Short-listed applicants will be invited to attend an Assessment Centre at our St Helens Office to demonstrate their suitability for the role on Tuesday 4th June 2024 (AM session).**

**_ PLEASE NOTE:_**
- Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;_
- _ Right to work verification _
- _Qualification certificate check_
- _ 2x Completed references _
- _OH Health Questionnaire - Fit For Work_
- _ DBS check (if required for role)_
- _ Completion of all new starter documentation including signed T&C’s_

**_
Happy to Talk Flexible Working
- **

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.

Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.

We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status - because when our colleagues achieve their best, they’ll achieve their best for Torus.

We are Torus. We are building the future.

PLACEHOLDER

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