IT Support Service Specialist

3 weeks ago


Farnham, United Kingdom HID Global Full time

**An Amazing Career Opportunity for IT Support Service Specialist**

**Location: Farnham, UK**

**Benefits Include**:

- 25 annual leave days
- Private healthcare
- Group pension scheme
- Cycle to work scheme

We are currently recruiting for a IT Support Service Specialist, this role is based in the Farnham, UK Omni-ID (OID) facility.

As the IT Support Service Specialist (IT SSS) for the OID business of HID Global, the employee is responsible for IT support across all of OID.

This encompasses managing our IT Infrastructure and all related software, hardware and administration of all systems. A special focus of this role is to support the integration OID’s IT systems into HID, after integration is complete some of the Duties and responsibilities shown below will be managed centrally by HID.

**Who are we?**

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees.

**As our IT Support Specialist, you’ll support HID’s success by**:

- OID network support across all OID locations
- Remote management of IT Engineer at OID China facility
- Management of all IT Hardware and peripherals, including all IT procurement
- Management of VOIP phone system in all OID locations
- Work with HID on integration project, leading the project for OID.
- Provide IT support to users
- Manage backup processes and disaster recovery process
- Systems administration, including: SalesForce / Sharepoint / Office 365 / Dynamics GP / Spam filter / Website DNS records
- Work with and manage 3rd party outsourced IT provider
- Active Directory - user management and permissions
- Manage IT security scores and take actions to improve score
- Create and maintain annual IT budget
- Investigate network security issues and work with HID SOC to resolve
- ERP system management using services of 3rd party support
- GDPR - with support from HID provide GDPR expertise for OID
- SQL server/user management
- Manage 3rd party MPLS connectivity with China manufacturing facility
- Maintenance/management of company intranet/extranet sites

**What we will love about your background**:

- Excellent organizational and time management skills
- Attention to details
- Ability to work across (virtual) teams and time zones
- Talent to self-organize, be proactive and reliable, delivering results on time in good quality.
- Being a good, open communicator that can present and discuss with (internal) customers like the HID sales, IT and management teams.

**Education and/or Experience**
- Min. 3 years experience in IT Systems support
- Experience in supporting an IT network spanning multiple locations
- Administrator experience in Active Directory / Office 365 / MFA
- Microsoft Dynamics GP (ERP system) experience preferred
- Excellent organizational and time management skills
- Attention to details
- Ability to work across (virtual) teams and time zones

**Why apply?**
- **Empowerment**: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
- **Innovation**: You embrace challenges and want to drive ambitious change.
- **Integrity**: You are results-orientated, reliable, and straightforward and value being treated accordingly.

HID Global is an Equal Opportunity/Affirmative Action Employer - Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

**Job Types**: Full-time, Permanent

**Salary**: £46,000.00-£50,000.00 per year

**Benefits**:

- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Leicester: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location



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