Junior Systems Support Analyst, Swindon

6 days ago

Swindon, United Kingdom UK Shared Business Services Ltd Full time

**Why choose UK SBS?**

It is an exciting time to join us at UK SBS, we are a well-established and stable business with a supportive and friendly culture, entering a period of growth and transformation. We want to hire and retain great talent which is why we’re investing in andgrowing our workforce, who we know will play a key role in supporting us to achieve our ambitions. We’re embracing a hybrid way of working, as well as other extensive benefits, including:

- 28 days annual leave (plus bank holidays) rising to 30 days within 3 years of service
- A generous pension scheme
- Family friendly benefits including flexible working and 26 weeks maternity/adoption leave at full pay
- Training, professional development and qualification opportunities
- Lifestyle platform offering employee discounts on various high street shops, restaurants and gym memberships

**What will you be doing?**

Working as part of an established team delivering services to our clients as part of the newly expanded Customer Services department, the Systems Support Analyst covers the provision of first line functional fixes and configuration within the core OracleERP e-Business Enterprise Suite, maintaining elements of HR and Financial modules, managing the resolution of issues, and dealing with requests for information and/or advice raised by users of the systems and services we support.
- Key responsibilities will include:_
- Prioritise and diagnose incidents within timescale according to agreed procedures in our Oracle systems whilst ensuring that an audit trail is created
- Support Systems Support Analysts/line management with investigations of causes of incidents and seek resolution
- Understand procedures with more complex issues to seek advice and guidance, or transfer issues / configuration to the D&I support teams
- Work with Oracle on Service Requests to resolve problems or seek advice on changing functionality; manage on behalf of Support/Functional Support Analysts as directed
- Take ownership to ensure relevant parties are communicated with on progress of incidents and problem resolutions following ITIL best practice under own initiative or as directed by Systems Support Analyst
- Prevent system deterioration arising from bad practices or processes, providing advice on system functional use as required
- Build and maintain effective working relationships with internal colleagues, customers, and third-party suppliers
- Work on and provide technical support for projects as and when required
- The above list is not intended to be exhaustive, and the post-holder will be expected to be flexible and carry out similar duties (not specifically listed) as and when required to meet business needs._

**Who are we looking for?**
- Experience of liaising positively with clients / customers in a professional manner with the ability to build and maintain relationships with key stakeholders
- Can demonstrate problem-solving capabilities
- Pro-active and able to work without detailed supervision, multi-task and to prioritise effectively
- Experience of collaborating with business colleagues to achieve a common objective
- Can demonstrate active listening skills
- Adopts and displays UK SBS core Values and Behaviours

**What do we do?**

UK Shared Business Services Ltd (UK SBS) is owned by the Department for Business, Energy, and Industrial Strategy (BEIS) and UK Research and Innovation (UKRI). It is a government shared service provider with one of the widest ranges of service provisionwithin the UK public sector. We provide administrative and professional services to six public sector partners across Finance, HR and Payroll, Information Technology (IT), and Procurement.

We aim to become a very different organisation over the next few years. Together with our partners, we will transform the end-to-end way we work together enabled by partner sponsored new systems programmes we will embrace modern digital technology and techniquesto ensure UK SBS delivers quality business and specialist services, effectively and efficiently, to the highest standards

**Sound Interesting?**

The closing date for this role is Tuesday 31st May.

For the full job description and how to apply, please click 'apply’ and you will be taken through to our Careers page.

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