Virtual Assistant
5 months ago
Cool Crutches is a female founded, fast growing business selling comfortable, colourful, silent crutches and walking sticks online.
The business is at an exciting growth phase, in which customer service and marketing plays a huge role. This role will very much be at the heart of the business, supporting the two co-founders to deliver fantastic customer service as well as supporting with administration, marketing and more - this is a really brilliant opportunity to gain experience of an e-commerce business and make a huge impact.
Responsibilities include:
Customer Service & Fulfilment
Order placement, replacement, shipping, returns and resolutions
Inventory management
Supplier orders
Processing wholesale orders
Invoicing
Social Media Management
Support content creation, scheduling and reporting
Syndication of content across all platforms
Engagement
Responding to queries
Supporting influencer marketing
Website Maintenance
Updating product pages
Editing Meta Descriptions
Writing blogs
Optimising content
Office Management
Ordering supplies
Meeting organisation
Book meetings, travel etc.
Invoice reconciliation
Marketing
Ordering marketing materials
Distribution of marketing materials
Liaising with Content & Advertising agencies to ensure effective distribution of content across all platforms
**Skills**:
Strong communication skills verballing and in writing
A good understanding of customer relationship building
Confident use of social media platforms
Strong time management, organisation and attention to detail
Ability to work independently
Experience / familiarity with ecommerce and customer service
Strong interest and ability to comprehend product data
**Requirements**:
Degree or equivalent
Min 2 years’ experience in a professional setting
Familiarity with working in e-commerce platforms, marketing tools & market places such as Shopify, Klaviyo, Canva, Amazon & Etsy preferable but not essential
**Benefits**
£18-25 an hour depending on experience
Employee discount
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