Support Worker

3 weeks ago

Tower Hamlets, United Kingdom Look Ahead Housing and Care Full time

**Job profile**:

- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
- **Job details**:
**Job details**:

Job reference
- REQ004975
- Date posted
- 04/08/2023
- Application closing date
- 04/09/2023
- Location
- Tower Hamlets
- Salary
- £24,856.00 per annum
- Package
- Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
- Contractual hours
- 40
- Basis
- Full time
- Job category/type
- Full Time, Permanent
- **Support Worker**:

Job description
- We’re looking for a kind, compassionate and resilient **Support Worker to join our Young People service in Mile End.**

**£24,856.00 per annum, working 40 hours per week. **_Benefits include 25 days Annual Leave, pension schemes, _staff discounts, healthcare and career progression._

Want to feel like you’re part of one team? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offera wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
- This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation._

**What you’ll do**:
**KEY RESPONSIBILITIES**:Look Ahead Support Workers have the personal qualities required to manage these customer expectations alongside the responsibilities of their role. Day to day Support Worker activities include:

- Building supportive, trusting relationships with customers and creating a positive atmosphere.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Supporting customers to set personalised goals in the form of a Support Plan.
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals.
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’.
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, community activities.
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene.
- Assisting in the recording and reporting of customer incidents.
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork.
- Maximising referrals to ensure service capacity.
- Developing productive relationships with partner organisations to improve service outcomes.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
- Involving customers in the design, development and delivery of the service.
- Empowering customers to ensure they receive the service and benefits they are entitled to.
- Encouraging and enabling tenants to pay their rent and avoid personal debt.
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager.
- Being responsible for the handover of key information between shifts.
- Adhering to all other Look Ahead’s policies and procedures.
- Engaging in learning and development activity to increase knowledge and skills.
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.

**OTHER QUALITIES**:Look Ahead Support Workers embody and promote the organisations values of quality, creativity, innovation, continuous improvement, integrity, transparency, openness and trust.

**About you**:
**PERSON SPECIFICATION: Look Ahead Competency Model Framework (non-management)**

As a business, Look Ahead requires all staff to demonstrate key skills. The framework below brings together the needs of customers and managers and places them in the business context.

**Relationships**
- With key customers (end service users)
- Within team and organisation
- With external partners and agencies

**Organisation**
- Planning and organising workload
- Awareness of policies and procedures
- Time and resource management

**Team membership**
- Promote team ethos and values
- Positive contribution to team environment
- Personal development in team context

**Results Orientation**
- Assist customers to achieve Support Plan goals
- Achievement of local business objectives
- Financial awareness

**What you’ll bring**:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer

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