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Customer Service Assistant

5 months ago

Gatwick, United Kingdom World Duty Free Full time

**Customer Assistant - Customer Service Advisor**

**Location **- Gatwick Airport

**Pay **- competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)

**Contract **- 14 - 26.25 hours per week, permanent, part time

**Working pattern**
- 2-week rotating shift pattern (every other weekend off) between the hours of 4am - 11pm, or set days available, will be discussed at interview.

**Customer Service advisors** have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products.

**Your responsibilities** will be to:

- Deliver an individualised world class service experience for every customer
- Maximise sales opportunities using world class service skills and knowledge of products and promotions
- Demonstrate positive personal behaviours and a can-do attitude
- Work independently or as part of a team to achieve operational standards across the store

**What do you need, to be a customer assistant at World Duty Free?**
- Passion about working in a team
- Flexibility to adapt to the fast-paced environment
- Good communication skills
- Self-motivation, enthusiasm, and professionalism

World Duty Free will provide a **full induction and comprehensive training**, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your **learning** and encourage your **growth** and career **development**.
In addition, as a customer service representative your **benefits** will include:

- Company bonus scheme
- Employee Assistance programme - Confidential advice service to support our teams on a range of issues including, personal & financial - your wellbeing is important to us
- Discounts on products for our staff, family, and friends
- Travel discounts
- Free parking
- _
- We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made. _