Head of Student Administration
2 months ago
**Salary**
£53,353 - £63,673 p.a.
**Contractual hours**
37
**Basis**
Full time
**Region**
Temporary - Full time
**Job Type**
Administrative
**Job reference**
R05495
**About us**: We have an exciting opportunity for an experienced leader and manager to join UWE Bristol’s Student and Academic Services senior team as Head of Student Administration and Advice. This position is part of the senior management team in Student and Academic Services where you will have significant opportunities to develop your leadership skills and shape the delivery of key services in a future-focused university that is committed to providing an outstanding experience for all our students.
Student and Academic Services (SAS) is a large and diverse service that supports staff and students across the academic life cycle. The Student Administration and Advice area covers a variety of our support and administrative teams including the student and programme support team, professional practice office, partnership operations and our student advice team. As a member of the SAS senior team, the Head of Student Administration and Advice supports the Deputy Director in this area in leading these services and contributing to service-wide strategic planning, fostering a collaborative working environment that continues to enhance Service performance.
It is an exciting time to be joining UWE Bristol: our recently launched
_Strategy 2030_ sets out an ambitious programme of significant transformational projects to enhance the student experience. SAS teams will play an important role in progressing this work and there will be significant opportunities for the role holder to lead and/or contribute to work that will have a lasting impact.
**About you**: You are an experienced professional services manager with a track record of leading specialist teams to provide high quality, agile, customer-focused services. You combine advanced expertise, knowledge and understanding of best practice in the design and delivery of effective student administration, support and development across the student journey, with a commitment to promoting innovation and continuous improvement of services. Energetic and resilient, you enjoy working at pace and are comfortable with complexity and uncertainty. You have excellent communication and influencing skills and establish credibility quickly with staff at all levels. You are passionate about higher education and inspire your teams individually and collectively to deliver the best possible support for students.
**About Student and Academic Services**:From the first point of registration to graduation and beyond, our team of over 400 professional staff is committed to enhancing the student experience, and ensuring that every student is able to make the most of the extensive opportunities available throughout their journey. This is enabled by working closely with all areas of the University, the Students’ Union and a wide range of external stakeholders.
We are responsible for developing and maintaining the comprehensive regulatory and quality management and enhancement framework that underpins the University’s academic provision, including support for the academic governance structures. We take responsibility for ensuring that the quality and standards of the University’s awards are maintained and enhanced across the organisation, and in its current and future academic partnerships. We also play an important part in helping our Schools and Colleges develop relevant, sustainable and robust curricula in order to maintain and enhance the quality of learning opportunities available to all students. The development of policy to support our students and their academic endeavours sits within our remit, including areas of student conduct, professional suitability, safeguarding, handling complaints and appeals and responsibility for our Prevent duties.
Our teams lead on the management of key University business systems, registration activities, and all student and programme administration, including timetabling, assessments, examination boards and arranging professional placement opportunities. We also take responsibility for the operational relationships with our partner organisations.
In partnership with the Students’ Union and our student representatives, we work to ensure the student voice is a key part of our approach to enhancement activities across all areas of our work and the wider University. As part of this, we facilitate the National Student Survey and the University’s internal student engagement strategies.
Our dedicated team of staff provide advice and support on a wide variety of emotional and practical issues, from money management, fees and funding to programme-related issues, faith and spirituality, and general wellbeing. Our services also provide essential support for students with mental health difficulties, disabilities and learning difficulties, improving the quality of experienc
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