Field Based Property Coordinator

3 months ago

Crawley, United Kingdom The Housing Network Full time

At The Housing Network we believe that when vulnerable people have a good home and a helping hand, they become more independent and less reliant on local authorities and that is exactly what we aim to achieve.

We partner with local authorities and other organisations and provide good quality, safe places for people to live. We understand that each situation and resident is different, so we work hard to provide the right homes quickly that ensure each individual is looked after well. Whether the need is temporary, supported shared, or more specialist accommodation, all of our properties meet the same quality standards, are well looked after and have a 24/7 maintenance service that fixes problems day or night.

Our employees are a reflection of the social value that is at the core of what we do and every role plays a critical part in delivering a first class service.

**Job overview**

The main function of this role is to be field based and drive to new properties we take on and complete the new property process. The person will also be asked on occasions to help other departments within the business. It is a role where there will be a lot of driving. A company vehicle will be provided.

Hours are 9am-5.30pm with the opportunity for overtime when necessary.

There will also be an element to support other departments in the business on the field where necessary.

You will be reporting to the Head of Landlord Partnerships.

**Responsibilities & Duties**

The role requires you to be responsible for collecting keys for our new properties from letting agents/landlords and completing the new property process.

There will also be an element to support other departments in the business on the field where necessary.

Key Functions and Duties:

- Daily diary and tasks will be managed by someone in the head office
- Collect keys from the letting agent or landlord and getting them cut where necessary
- Put up a key safe, window restrictors, smoke & co2 alarms
- Complete an inventory and key collection report
- Carry out routine inspections
- Collect and deliver stock to our property managers
- Assist other departments to do property inspections
- Give feedback to your line manager to resolve operational issues within the Landlord Services Department
- Collect items of furniture and ‘soft furniture’ from local shops
- Be an active change agent, seeking to support and promote a culture of continuous improvement
- Support colleagues across the business so that the business as a whole can be as successful as possible

**Key Stakeholders**

Internal:

- On-boarding team
- Maintenance department
- Acquisitions department

External:

- Landlords and letting agents

**Personal Characteristics**

**Skills**:

- Full UK driving licence with no more than 6 points for manual vehicles
- Must enjoy driving long distances
- Confident communicator
- Ability to solve problems
- Able to work well under pressure
- Good at multi-tasking
- Basic knowledge on how to use a drill (training can be provided)
- Motivated to help grow a department
- Able to work alone and part of a team
- Competent with modern technology and apps

Behaviour:

- Resilient and able deal with people who are complex and sometimes challenging.
- Methodical in approach to ensure everything is done accurately and comprehensively.
- Keen to support colleagues and ensure business is working cohesively and to the same objectives.
- Keen on strong compliance culture.
- Able to work without direction.
- Adaptability and being prepared to help out if circumstances require.
- Keen to lead by example.

We would expect you at all times to:

- act with integrity
- act with due skill, care and diligence
- act with professionalism
- be open and co-operative with colleagues
- act with compassion to those both within the Company and those who we support in the accommodation

**Job Types**: Full-time, Permanent

Pay: £25,440.00 per year

**Benefits**:

- Company car
- Company events
- Referral programme

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- Crawley: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Property management: 1 year (preferred)

Licence/Certification:

- Manual Driving Licence (required)

Work Location: On the road

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