Project Co-ordinator/ Account Manager

5 days ago


Hornchurch, United Kingdom Interaction Recruitment Full time

My client is a leading retail research and quality assurance specialist. Looking to expand their business with a Project Co-ordinator/Account Manager.
My client is looking for a fully hands on Account Manager who takes ownership of their projects and wants to achieve the highest service levels in all aspects.
Full training will be provided on in-house systems and training courses will be arranged to expand your skill set and knowledge base.
Reporting directly to the Account Director, you will be responsible for the day to day running of one or more of their key clients, including liaising with both the client and field associates, managing relationships with all parties, whilst continuing to beoverall responsible for every aspect of those deliverables.

**Salary**
£25,000 per annum

**Working hours**
Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
**Benefits**

**25 days holiday, Private Medical Cover, Pension, parking, friendly environment, progression opportunities, paid overtime**

**Duties**:

- Overseeing own client base
- Managing field associates to very tight deadlines, from assigning projects to reporting to the client.
- Pro-actively tracking each stage of a project cycle and helping the Senior Account Managers.
- Checking and validating any client queries around data.
- Continually reviewing and looking at ways to improve clients performance/compliance by pro-actively monitoring results.
- Creating presentations using data received
- Formatting and analysing data using Excel
- Confirming associate team availability each cycle for repeat projects.
- Ensuring all paperwork and instructions are updated and sent on time - updates are received constantly from clients.
- Checking associate results and work to resolve all queries as they arise.
**Skills required**:

- Excellent knowledge of Excel and how to set up and work with data and spreadsheets - additional reporting and data analysis skills (ie: understanding of **pivot tables and manipulating data**).
- Confident person with the ability to effectively support and grow existing accounts, managing good relationships already in place.
- Ability to effectively communicate with others to help make decisions when issues arise, ensuring the best interests of both the client and business are met
- Ability to remain calm when dealing with queries from the field team and client.
- Relishes the opportunity to grow and develop within a company.



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