Administrative Officer

4 weeks ago


Harlow, United Kingdom UK Health Security Agency Full time

The job holder will work collaboratively with all members of the team and/or Directorate to provide an accurate and effective administrative support service. The post holder will work with mínimal supervision and be expected to work flexibly as part of a multi-disciplinary team providing a wide range of specific administrative duties. The post holder may work with colleagues who are based across the country at different sites and/or who work remotely.

This role will require the post holder to have excellent data entry skills, a high level of administration experience, call handling experience, and be proficient in minute taking. This role will be on the Acute Response Cell and call triaging will be part of every working day, so a good telephone manner is required as the post holder will be speaking to health professionals and the public daily.
- Provide comprehensive administrative support to teams and senior staff, including diary management, telephone enquiries, and communications that require tact, diplomacy, and confidentiality.
- Action routine correspondence, prepare acknowledgements and response letters, and collate information and data to produce reports and documents that may be confidential and complex.
- Assist with the dissemination and collation of information/returns for business operations in a timely manner and provide Incident Co-ordination administrative cover on rotation as required (if applicable).
- Improve the quality of services and contribute to the improvement of the administration service.
- Assist with the procurement of goods and services in-line with UKHSA policies and procedures.
- Arrange, attend, and provide secretariat support to teams and other internal and external meetings and/or networks.
- Operate and update various databases and computerised systems, input data and information accurately and securely, adhere to clinical governance and information security, and assist in the effective use and maintenance of the office environment and systems.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive.

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A civil service pension with an average employer contribution of 27%
- Range of health and wellbeing support

Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility atChildcare Choices | 30 Hours Free Childcare, Tax-Free Childcare and More | Help with Costs | GOV.UK

We have several contracts available, including full time and part time permanent, and one part time fixed term maternity leave cover. The roles will be allocated to successful applicants in merit order, and unless the fixed term maternity leave cover is specifically requested permanent roles will be filled first.

**Salary Bandings**:
**Harlow (Outer London)**: £24,291 - £25,312

**Mildenhall (National)**: £22,194 - £24,184
- Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.*

Selection process details

**STAGE 1 - APPLICATION & SIFT**:
If you are successful at this stage, you will progress to an interview.

STAGE 2 - INTERVIEW

This competition will involve an interview by video.

Your Statement of Suitability should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with reference to the essential criteria (outlined in the person specification section).

**Expected Timeline**:
**Shortlist**: w/c 20thNovember 2023

**Interviews**: w/c 4thDecember 2023

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants)

Nationality requirements
- UK nationals
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the Republic of Ireland
- Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- Certain family members of the relevant EU, EEA, Swiss or Turkish nationals

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.

Security clearance level requirement

For posts on UKHSA Civil Service terms and conditions, new entrants to the Civil Service are expected to start on the minimum of the pay band. For existing Civil Servants and roles advertised across government, the rules of transfer apply, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive a 10% increase. Either case


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