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Customer Technical Support Operative

5 months ago

Trafford, United Kingdom SCC Full time

**About The Role**:
Role**:Customer Technical Support Operative**

Location**:Trafford Park, Manchester**

Contract Type**:Permanent**

Hours:
** 9.00am - 17.30pm Monday to Friday**

Salary Package**: To £25,000 (DOE) plus Company Benefits**

**Why SCC?**
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company

Due to our continued growth, we have a new opportunity for someone motivated to develop their skills and experience in the world of print. If you have a good knowledge of print industry technology, we will provide you with the opportunity to develop your overall IT skills and to join a team that has a great togetherness ethos.

You will also benefit from the chance to work with a broad spectrum of technologies and solutions and you will gain from ongoing training, personal development and progression opportunities.

Working as a Customer Technical Support Operative you will be responsible for providing remote IT maintenance and support services to our customers in relation to managed print services and solutions. Working in a 2nd/3rd line telephone support role, you will be the primary technical contact for all internal and external customers, whilst working as part of the highly collaborative IT Professional Services team.

**Key responsibilities**:

- Provide 2nd/3rd line telephone support for our clients
- Responsible for remote installation and configuration of client systems and related software
- Undertake problem/incident investigation and resolution
- Manage the helpdesk system and related tickets that fall within the teams remit
- Escalation of problems/incidents to the relevant Vendor or Manufacturer

**Skills and experience**:

- Excellent stakeholder management skills
- Knowledge of managed print industry terminology and basic knowledge of modern network technologies
- Good problem solving skills
- Desire to develop within a technical customer facing role
- Microsoft Office Suite knowledge

**Desirable Skills (non-essential)**:

- Familiarity of remote support tools such as Bomgar, TeamViewer
- Basic knowledge of windows Desktop and Server Operating Systems
- Basic Knowledge of Apple Mac and related Operating Systems
- Understanding of print languages (PS, PCL, RPCS, UFR etc)
- Basic SQL, Powershell or BASIC scripting.

**About Us**:
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

**We are an equal opportunities employer**

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.