Service Delivery Manger

2 months ago

Liverpool, United Kingdom JPR Solutions (UK) Limited Full time

We have an exciting opportunity for a Service Delivery Manager to join our Premises cleaning contract. Working as part of the JPR operational management team in providing a world class service to our clients, ensuring JPR Solutions (UK) Limited are at the forefront of cleaning and operational practices.

Reporting directly to the Head of Operations, the post is responsible for the day-to-day delivery and management plan for meeting and exceeding key premises cleaning and corporate site contract deliverables, KPIs and internal/external client expectations, along with a high quality and seamless customer experience.

You will manage, lead and motivate a small team of supervisors who operate across multiple locations, setting objectives and development plans to meet and improve upon service level expectations. You will also be responsible for quality monitoring, recruitment, training, performance and absence management.

This position is a support function for the operational team and Head of Operations. The position will, cover all operational areas that Northwest Ambulance Service operate from, supporting the Blue light service.

If you are a tenacious, articulate, and driven individual who is looking for career progression please see further details below.

**Job Specific Requirements**
- Ensure all service specific KPIs are actively managed and monitored, identify areas
for concern and put remedial actions in place.
- To complete both site and employee specific audits, report your findings and
create, agree, and facilitate documented corrective actions to comply with contract
requirements and ISO9001.
- To ensure that all staff are trained to the correct standards and are compliant with
all contract specifications, fully understand the relevant policies and procedure.
This includes being responsible for the recruitment, onboarding, training and on
- going performance monitoring.
- Build relationships with key stakeholders across NWAS and private contracts.
- Take ownership of employee HR issues and be able to deal with contentious issues
in a sensitive and professional way.
- Assist in the delivery of operational contracts when required, which may include
deputising for the Head of Operations.
- To produce and communicate KPI and SLA Monthly Performance Data and any
other appropriate report.
- To inform the Head of Operations (and senior management team) of any situation
representing a serious and immediate danger to Health and Safety.
- To undertake Health and Safety checks and Risk Assessments, record and distribute
as appropriate.
- To ensure that control measures are strictly enforced, and relevant records are
kept.
- Co-ordinate and deploy resources to ensure coverage as demanded by the needs of
the business and completion of payroll.
- Ensure equipment, consumables and stock control are operated effectively and
efficiently. Working in partnership and building relationships with key consumable
suppliers.
- Conduct documented monthly team meetings, to facilitate engagement and deliver
key communications.
- Liaise with head office to manage absence and holiday records, including sickness
and annual leave for all colleagues.
- Strive for continuous improvement and learning opportunities.
- To role model the JPR corporate values around Integrity, Collaboration, Courage
and Passion leading and inspiring your teams to display these behaviours.
- Attend both internal and external meetings when required.
- Carry out any other reasonable duties commensurate with the role as the needs of
the service require and undertake projects as agreed by the company Directors.

**Person Specification**
- Must have a valid UK driving licence and no more than 3 penalty points.
- Experience of operational working within the ambulance sector and managing
multi-site teams, would be advantageous.
- Ability to work on own initiative or part of a team, along with prioritising workloads
to achieve objectives.
- Time management, excellent organisational & planning skills.
- Be familiar with Microsoft 365 software - Excel, Word, PowerPoint & Outlook
exchange.
- Strong interpersonal communication skillset with a demonstrable relationship
building capability. Excellent written and oral communication skills, along with
report writing capability.

**Job Details**

Job Title - Service Delivery Manager

Salary - £30,000 per annum

Hours - 37.5 per week Mon - Fri (Flexibility required)

Annual leave - 25 days per year (plus bank holidays)

Base - Home Based

Reporting to - Head of Operations

Pension - Auto enrolment

Communication - Company Laptop and mobile phone provided

Transport - Company van provided.

Pay: £30,000.00 per year

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Management: 1 year (preferred)

Licence/Certification:

- Manual Driving Licence (required)

Work Location: On the road

  • Service Delivery Manger

    1 month ago

    Liverpool, United Kingdom JPR Solutions (UK) Limited Full time

    We have an exciting opportunity for a Service Delivery Manager to join our Premises cleaning contract. Working as part of the JPR operational management team in providing a world class service to our clients, ensuring JPR Solutions (UK) Limited are at the forefront of cleaning and operational practices. Reporting directly to the Head of Operations, the post...

  • Service Delivery Manger

    1 month ago

    Liverpool, United Kingdom JPR Solutions (UK) Limited Full time

    We have an exciting opportunity for a Service Delivery Manager to join our Premises cleaning contract. Working as part of the JPR operational management team in providing a world class service to our clients, ensuring JPR Solutions (UK) Limited are at the forefront of cleaning and operational practices. Reporting directly to the Head of Operations, the post...

  • Service Delivery Coordinator

    4 days ago

    Liverpool, United Kingdom HAYS Full time

    Service Delivery Coordinator - Permanent - Full-Time - Liverpool - Salary up to £27,000 DOE Your new company Join a forward-thinking healthcare organisation operating out of Liverpool Wavertree. My client is passionate about delivering exceptional clinical services and maintaining the highest standards of patient care. As a Service Delivery Coordinator,...

  • Service Delivery Coordinator

    4 days ago

    Liverpool, United Kingdom Hays Full time

    Your new company Join a forward-thinking healthcare organisation operating out of Liverpool Wavertree. My client is passionate about delivering exceptional clinical services and maintaining the highest standards of patient care. As a Service Delivery Coordinator, you’ll be part of a dynamic team committed to making a positive impact on healthcare...

  • Wellbeing Service Coordinator

    4 weeks ago

    Liverpool, United Kingdom Young Person's Advisory Service Full time

    **Job Title: Wellbeing Service Coordinator** **Salary**:NJC: Scale PO2. SCP 29 - 31 (£35,411 - £37,261) **Contracted Hours**: 35 hours **Duration**: Permanent **Annual Leave**:30 days **Responsible to**:YIACS Development Manager (Wellbeing Services) **Accountable to**:SSOP Manager and Chief Executive **Location**:YPAS Community Hub and peripatetic...

  • Team Member

    4 days ago

    Liverpool, United Kingdom Pret A Manger Full time

    We are looking for enthusiastic Front of House and Kitchen Team Members who are passionate about preparing delicious products and delivering great customer service as part of a team at **Pret,** **3 Derby Square, Liverpool L2 9UJ!** ***If you love interacting with people and giving service with a smile, please apply! **No experience needed!** We have the...

  • Civil Service Vacancies

    2 days ago

    Liverpool, United Kingdom Civil Service Full time

    Job Description: The Home Office Financial Reporting team, consisting of c25 FTEs, is responsible for producing the Annual Report and Accounts, managing the Home Office balance sheet and providing expert financial advice across the Department. In order to be successful in this role you will have significant experience of leading, or working in, a financial...

  • Civil Service Vacancies

    5 days ago

    Liverpool, United Kingdom Civil Service Full time

    Job Description: In order to be successful in this role you will have significant experience of leading, or working in, a financial reporting team or leading audits on the Annual Report and Accounts. You will be able to present complex financial information to suit the requirements of a diverse set of readers. You will also need to be an excellent manager...

  • Head of Service Delivery

    1 month ago

    Liverpool, United Kingdom DB Arriva Full time

    **_This role is maternity cover for a 12 month period initially_** **Purpose** Lead multiple sites with overall accountability for P&L and KPI performance and Health & Safety. Demonstrate effective leadership of teams to ensure delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of profitability and enhanced...

  • People Services Administrator

    4 weeks ago

    Liverpool, United Kingdom The Riverside Group Full time

    People Services Administrator Fixed Term Contract until 31st August 2023 Hybrid Contract Based in Speke Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK as well as care for the elderly and support for those who face homelessness. **The difference you’ll...

  • People Services Administrator

    4 weeks ago

    Liverpool, United Kingdom The Riverside Group Full time

    **People Services Administrator** **Fixed term role for 6 months** **Full time 35 hours** **Based in Liverpool** **Salary £22,040** **Working Pattern-Monday - Friday/hybrid** Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for...

  • Head of Digital Client Service Delivery

    6 days ago

    Liverpool, United Kingdom Sentinel Full time

    Head of Digital Client Service Delivery / Senior Product Manager / Senior Project ManagerLocation: Remote, United KingdomContract Type: PermanentSchedule: Full Time, 37.5 Hours per WeekAre you ready to drive digital transformation at a leading UK accountancy firm? We’re seeking a dynamic Head of Digital Client Service Delivery to revolutionize the clients'...

  • Registered senior service manager

    5 days ago

    Liverpool, United Kingdom United Response Full time

    Passionate Registered Senior Service Manager Wanted: Make a Difference in Liverpool!Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.Are you a driven and compassionate leader with a track record of success in social care? Do you thrive in a dynamic environment where your passion for...

  • Downstream Chemicals

    3 days ago

    Liverpool, United Kingdom Baker Hughes Full time

    **Would you like to improve our Technical Sales within Downstream sector?**: **Are you passionate about optimizing client's relationships?**: **Join a team that delivers essential services** **Partner with the best** As the Downstream Chemicals Service Delivery Coordinator - **based at location in Fawley, Hampshire** -** you will be responsible for...

  • Delivery Driver

    3 days ago

    Liverpool, United Kingdom CK Courier Solutions Full time

    **Delivery Driver Required** We are currently looking to add to our courier driver team. As part of our team, you will carry out daily deliveries and represent the Company in a polite and professional manner. You will carry out a variety of different deliveries for different clients. Some of our deliveries require significant manual handling. We are...

  • Probation Service Officer-merseyside Courts

    1 month ago

    Liverpool, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 343413**Salary**: - £24,228 - £30,208- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time**Number of jobs available**: -...

  • Probation Service Officer

    1 month ago

    Liverpool, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 343320**Salary**: - £24,228 - £30,208- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time**Number of jobs available**: -...

  • Probation Service Officer

    4 weeks ago

    Liverpool, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 348423**Salary**: - £25,310 - £30,968- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time**Number of jobs available**: -...

  • Delivery Driver

    1 month ago

    Liverpool, United Kingdom INDUSTRIAL CLEANING EQUIPMENT Full time

    **Background** This is an exciting opportunity to join the UK's largest independent cleaning equipment and service provider. With over 50 years of experience, ICE is able to provide bespoke solutions with a customer focused model, along with innovative services and products offered, it continues to set the standards for its industry. **The Role** You will...

  • Delivery Driver

    4 days ago

    Liverpool, United Kingdom G4S Full time

    Location: Liverpool **Salary**: £13.59 in first 6 months, rising to £14.19 after 12 months Posted: 6 Mar 2023 Closes: 2 Apr 2023 **Job Type**: Full Time and Permanent Region / Division: UK & Ireland Reference: G4S/CD/7940 Uniform, Pension, Life Assurance, Employee Assistance Programme, Health Checks, Up to 5 weeks holiday and the ability sell one weeks...