First Line Support Administrator

2 months ago


Peterborough, United Kingdom HWD Full time

Responsible for managing incoming tickets raised by clients, performing initial triage and assigning tickets to a suitable resolver.

Full training will be given but you should have some experience in a technical support role and have a working knowledge of using MS office, have a keen eye for detail and a good telephone manner. Able to take ownership of tickets to ensure they are resolved, chasing up others when required. Previous experience of first line support would be beneficial but training will be provided if they don’t have this.

The role would be office based, but there would be scope to be more flexible about this once they have settled in and learned the job.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- technical support: 1 year (preferred)

Work Location: In person

Reference ID: HWD158



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