Bank - Access to Information Assistant - Band 2

1 month ago


Lincoln, United Kingdom United Lincolnshire Hospitals NHS Trust Full time

An exciting opportunity has arisen for an organized, enthusiastic and proactive individual to provide admin support within the access to information department of the Trust. This is a busy role, which requires professionalism and attention to detail. The post holder will need the ability to deal with enquiries with sensitivity and tact. Making sure that all matters are handled in compliance with departmental procedures.

To assist in providing an efficient and effective administrative service to the Access to Information Department of the United Lincolnshire Hospitals NHS Trust.

Retrieve, locate and track health records whilst working to set deadlines. Reading requests and patient information to ensure all relevant patient notes are present.

Photocopy, collate and scan health records made in requests in accordance with departmental procedures and statutory obligations. Dispatch the records within the statutory timescales electronically.

Track all requests and maintain accurate records in local databases.

Ensure all requests for medical records are forwarded to the appropriate Healthcare Professional for checking in accordance with department procedures.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - “Outstanding Care Personally Delivered” - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

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