I.t. Assistant

Web advert
- Vacancy ID 14265- We are recruiting for a temporry I.T. Assistant to work on site at one of our centrally based departments starting ASAp for pprox 12 weeks working 36.5 hrs p/w and paying £13.44 p/h**Duties**:

- Monitor the IT help request ticketing system and resolve or assign tickets as appropriate
- Triage of walk-in problems - solving where possible, logging problems or redirecting to log a support request or to other IT staff as appropriate
- User account creation, extension, unexpiry, password resets etc
- Retrieval of central university SSO account for HR induction process
- Provide guidance and demonstration of standard use of teaching and meeting room
- AV systems; triage of AV problems and escalation as necessary
- Provide some initial AV guidance to new users of the Taught Course Centre room video conferencing system used for Teams based lectures shared between 5 universities
- Monitor and manage bookable and loaned equipment, issue booked items, ensure items are returned, set up items in rooms for critical activities (e.g. interviews), and provide initial demonstration/training on use of bookable items where required

**2) Hardware**
- Desktop and laptop system installations using automated installation system
- Perform changes and moves of computers, monitors, printers, telephones, keyboards, mice, webcams, headsets etc
- Monitor the Icinga web-based system monitoring console and respond to problems listed as appropriate, e.g. reboot machines due to power fluctuations, investigate downed systems, replace toners etc
- Timely response to and resolution of SALTO lock battery level alerts, and annual PPD of SALTO locks, across the building (400+ locks)
- Standard printer maintenance, engineer callouts, toner cartridges replacement and stock monitoring
- Investigate and clear standard desktop and laptop hardware faults
- Liaise with suppliers and hardware manufacturers as required in cases of equipment failure for engineer callouts and warranty exchanges or repairs
- Conduct the annual physical check of the IT equipment asset register
- Issue personally held devices and ensure such assets are properly recorded
- Wipe data and passwords from systems prior to rehoming/recycling/disposal
- Provide hands-on support to other IT support staff who may be remote at times and require local assistance
- Person specification

**Essential Criteria**

Systematic and methodical approach to problem solving, with a “leave it better than you found it” mentality, and a commitment to follow through tasks to successful completion with mínimal supervision
- Demonstrable focus on responsive and reliable customer service, with a proven ability to triage incoming problems and work well under pressure, delivering user-focused results
- Excellent communication skills including the ability to communicate complex technical issues to experts and non-experts at various levels
- Have a natural curiosity about topics outside normal area of expertise, demonstrated through a willingness and ability to learn new skills
- Proven record of availability to users in core working hours; ability to work independently and as part of a team, working co-operatively with junior and senior colleagues
- Experience with one or more of Windows/Linux/Mac OS

The Temporary Staffing Service supports University of Oxford departments and affiliated colleges with the recruitment of temporary admin and clerical staff. Personal information provided to the University of Oxford is held in accordance with the provisions of the GDPR and related UK data protection legislation.
- TSS workers accrue holiday pay that is equivalent to 38 days per year, this means you accrue a whopping 17.1% in holiday pay for the hours that you work for us._

The Temporary Staffing Service supports University of Oxford departments and affiliated colleges with the recruitment of temporary admin and clerical staff. Personal information provided to the University of Oxford is held in accordance with the provisions of the GDPR and related UK data protection legislation.