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Installation / Service Administrator

4 months ago

Wareham, United Kingdom Nationwide Home Innovations Full time

Nationwide Home Innovations provides high quality home improvement products across the UK including Sun Awnings, Verandas, and Roof Blinds.

We are proud of the outstanding service we provide to our customers and are looking for someone to join our team, at our Head Office in Wareham, who will enhance our customer service even further. With over 50,000 customers nationwide with bespoke installations, no two days are the same in our Service and Installation Department. We are looking for someone who is confident, organised, and adaptable to become an integral part of the team. You will be passionate about assisting our customers and working with our teams of engineers and fitters nationwide to provide the best service.

Whilst planning and booking service and install visits is an integral part of the role, we are also looking for someone to analyse and improve the performance to enhance our “right first time” ethos.

**To be successful you will have**:

- Previous experience working in a service/install department is a distinct advantage
- Strong administration skills
- Experience and knowledge of postal code areas/counties within the UK are desirable
- A confident telephone manner
- An excellent ability to adapt to changing work priorities is essential
- An organised and thorough approach to work with strong attention to detail in order to set priorities, handle multiple responsibilities, and meet deadlines
- Exceptional time management and customer service skills
- Knowledge of Microsoft products with the ability to learn new software systems
- Work on Saturdays - on a rota basis (additional pay)

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Ability to Commute:

- Wareham, BH20 4DY (required)

Ability to Relocate:

- Wareham, BH20 4DY: Relocate before starting work (required)

Work Location: In person