Holiday Planner

**About us**

**Cultural Breaks **is an ABTA bonded Tour Operator with over 17 years experience offering luxury escorted holidays and short breaks throughout the UK and overseas. Our tailor-made tours are enjoyed by people of all ages but are particularly popular with the mature traveller who appreciates the security of being escorted by our experienced Tour Managers, who are always prepared to assist with any problems as well as to ensure the perfect break. Starting at your front door with our exclusive door-to-door chauffeur-driven car service, we ensure that all the necessary arrangements are in place for you to have a relaxing and memorable holiday. Not only that, virtually everything is included in the price of our holidays from daily excursions to premium theatre tickets and even wine with dinner

**Key Purpose of the Role**

Create a holiday plan/draft itinerary listing dates and arrival times at each venue allowing for time spent travelling and elderly passengers boarding and disembarking the coach. Find a suitable 4-star hotel and pass it to the Hotels Co-ordinator, to check availability and ask that Terms & Conditions allow penalty-free cancellation up to 28 days prior to the event, check hotel has onsite coach parking, lifts to all floors, restaurant table service, minimum 3/3/3 menu choice and porterage. Hotels Co-ordinator will reserve rooms and sign contracts. You would need to step in and take over some of the above tasks in her absence, including record keeping.

Locate places to visit during holiday excursions e.g. art galleries, museums, stately homes, theatres and restaurants and pass to the Activities Co-ordinator to check availability on dates given, obtain prices, check accessibility for elderly visitors, possibility of seated talks during guided tours, to make provisional bookings and monitor throughout. Working together as a team, you will be responsible for some of these tasks in her absence, including recording results in relevant files and spreadsheets on our system.

Independently liaise with the coach hire company, Blue Badge Guides, musicians and guest speakers for in-hotel entertainment and get prices, provisionally book, monitor throughout, finalise near the holiday date giving contact details, requesting invoices and arranging payment.

Produce costing spreadsheets and write brochures advertising our holidays creatively to promote sales.

Write itinerary for members giving information and timings, another for the tour manager giving contacts and detailed information and another for the coach driver with directions, coach parking, etc. All are to be completed and ready for mailing two weeks before the holiday takes place.

You may also from time to time be required to help take telephone bookings from members and answer queries in a friendly and professional manner.

Must be self-motivated with the ability to work unsupervised whilst able to function as an enthusiastic team member and be willing to share tasks with others as necessary.

**Key Activities**
- Adhere to company opening hours offering a high level of customer service.
- Adhere to the Company Service Level Agreement.
- Propose and complete new promotional and marketing ideas.
- Uphold the company standards at all times as per the staff handbook.
- Ensure the store premises are secure at the close of business.
- Scheduling & making payments.
- Undertake work of a similar nature from time to time as the workload requires.

**Skills & Knowledge**
- An excellent team player.
- Computer proficient.
- Good communication skills - effective questioning and listening.
- Good knowledge of geography, especially the whereabouts of locations in the British Isles.
- Excellent organisational and literacy skills with attention to detail.
- The ability to work under pressure on more than one task at a time.
- Passion for travel.
- Flexibility, which may include covering other staff.
- Experience and knowledge of the travel industry.
- Able to work independently.
- Good time management.
- Naturally enthusiastic.
- Interested in your own self-development.

**Job Type**: Part-time

**Salary**: £12.50 per hour

Expected hours: No less than 19.5 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Chislehurst: reliably commute or plan to relocate before starting work (required)

Application question(s):
Work Location: In person