Marketing & Customer Service Executive

2 days ago


Bristol, United Kingdom Heat Recruitment Full time

**Marketing & Customer Service Executive / Customer Facing / Marketing/ Customer Service / Business Development / Account Management / social media / Permanent / Bristol / Hybrid**

Salary - £30 - 35K

Location - Bristol (Hybrid Working)

I am working exclusively with a unique drinks business aimed at health and wellbeing based in Bristol (Temple Meads) who are looking to hire an experienced Marketing & Customer Service Executive on a permanent basis. They are headquartered in St Helier Jerseybut are opening an office in Temple Meads in early May 22.

You need to be interested in health and wellbeing and on the lookout for developing trends in this market, identifying opportunities for the business to reach new customers. This role would ideally suit a recent graduate or someone who has 3+ years’ experiencein a similar role.

They are looking for someone able to go to the office from time to time but not five days a week. There could be fully expensed travel to Jersey in this role. This is a key hire, and you will be working alongside the marketing and sales director to ensurethe product is expanded throughout the UK and possibly beyond.

**Marketing & Customer Service Executive Specification**:

- You will with the support of the Directors, monitor and respond to customer service enquiries.
- You will assist with the delivery and evaluation of campaigns across paid, owned and earned channels.
- You will manage the company’s social media channels, creating and scheduling content, monitoring engagement (sometimes out of hours) and reporting on outcomes and impact.
- You will conduct research and analyse data to inform our marketing decisions.
- You will help deliver a high-quality, SEO-led content strategy.
- You will co-ordinate production of visual content with designers, photographers, and video partners.
- You will maintain content library of copy, images, videos, and other assets.
- You will support influencer and partner promotions to achieve valuable brand awareness.
- You will manage the database to ensure GDPR compliance.
- You will deliver and analyse performance of weekly e-newsletters to customer database.
- You will work with our third-party web hosts to maintain the company website.
- You will organise events and attendance at exhibitions, product tastings and instore promotions.
- You will book media, source production quotes, and manage third party suppliers.
- You need to be flexible and well organised.
- You will be confident, able to use your initiative to resolve issues quickly and effectively.
- You need to be professional, courteous, friendly, and approachable.
- Thorough and analytical.
- Excellent communication, listening and writing skills.
- Some experience in customer services would be beneficial.
- Experience from a content marketing, social media and/or a marketing position would be ideal.
- Comfortable working with content and social media platforms.
- IT literate (MSOffice and ideally the Adobe suite)
- Knowledge of Google Analytics, Data Studio and Search Console would be beneficial

If you are a Marketing & Customer Service Executive or have a relevant degree and aspire to work in this role and would like to learn more about this opportunity then please send me your CV, I will then contact you to discuss the role in the strictest confidence.

**Marketing & Customer Service Executive / Customer Facing / Marketing/ Customer Service / Business Development / Account Management / social media / Permanent / Bristol / Hybrid


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