Customer Experience Advisor

4 weeks ago


Sittingbourne, United Kingdom Southern Housing Full time

**The role**

Ready for a challenge? We need you to be motivated, helpful and keen to deliver a positive customer experience...every time

We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with:

- Great customer service skills
- A 'can do, solution focused' attitude.
- Strong people and communication skills
- An understanding of contact centre technology
- The ability to work closely with colleagues in all departments

**In your supporting statement, please address how you meet each of the above criteria providing real examples.**

You’ll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using own initiative and have the ability to update systems and follow processes.

We’d prefer you to have experience of working in a customer contact centre.

You’ll be based at our office in Sittingbourne with the option for working in a hybrid way when appropriate and as agreed with your manager.

We're available for customers from 08.00 - 17.00 (Mon -Fri). We need you to be

able to work flexibly within these hours.

**Closing date: Friday 23rd February 2024, 23:59**

**Interview Dates: TBC**

**We reserve the right to close this position depending on the number of applicants received**

**About us**

At Southern Housing, our residents are at the **heart** of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own** **We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

**What's in it for you**

**Pension**

**Life**
**assurance**

**Healthcare cash plan**

**Eyecare & dental**

**Birthday**
**leave**

**Retailers discounts**

**Cycle**
**to work**

**Buy & sell**
**annual leave**

**Season ticket loan**

**In-house academy & career development**

**Flexible working**

**Inclusion & Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.



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