Customer Experience Advisor

3 weeks ago


Sittingbourne, United Kingdom Southern Housing Full time

**Fixed term contract for 12 months**

**Sittingbourne, Kent - flexibility to split time between homeworking and office**

We are looking for someone with great customer services skills to join our accredited, award-winning contact centre which has a fantastic reputation for friendly and helpful customer service. As a **Customer Experience Advisor,** you’ll act as the first point of contact for customers and colleagues, successfully handling a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time only escalating to specialist teams and contractors when required.

You’ll provide a caring, empathetic, friendly and solution-focused service to all customers and colleagues, recognising diversity and individual needs and preferences.

We’re looking for 5 Customer Experience Advisors to join us on fixed term contracts for 12 months. We offer a hybrid working arrangement which allows you to split your time between working from our offices at the Kent Science Park in Sittingbourne and working from home.

**What you’ll have**:

- great customer service
- excellent customer friendly written skills
- calm & caring attitude
- a 'can-do, solution-focused' attitude
- understands the importance, and takes responsibility for own well being
- strong people and communication skills
- an understanding of contact centre technology
- ability to work closely with colleagues in all departments
- confident using own initiative
- able to encourage customers to self-serve online

We prefer you to have experience of working in a Customer Contact Centre. We are available for customers from 08.00am - 5pm (Mon -Fri) and need you to be available to work flexibly within these hours.

**There may be a requirement to attend some corporate training in Croydon or Sussex.**

Closing date: Thursday 2nd February 2023 at 23:59pm. Interviews: 15th & 20th February 2023.

**About us**

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

**What's in it for you**
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working

**Inclusion and Diversity**

At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

**Job Types**: Full-time, Fixed term contract

**Salary**: £25,405.00 per year

Schedule:

- Monday to Friday

Work Location: On the road



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