Customer Care Manager

2 weeks ago


Milton Keynes, United Kingdom Somnium Full time

**Customer Care Manager (12M FTC)**

**Milton Keynes**

**£35k - £42k per annum**

Have you got experience setting KPIs and driving their performance amongst a team? Do you have a passion for the customer journey, and want to work for an industry leader?

Somnium are recruiting for a proactive, performance driven and experienced individual to join our clients customer care team.

You will be responsible for managing a team and daily processes, driving communications, and constantly looking to improve these processes to ensure efficiency.

**Role responsibilities**:

- Manage a team of people, including team leaders
- Identify opportunities for improvement
- Internal and external stakeholder management
- Set KPIs and measure the success of your team
- Ensure exceptional service levels are maintained at all times
- Guide and encourage team members
- Making managerial decisions

**Essential skills and experience required**:

- Experience managing a team, including team leaders
- Experience setting KPIs and measuring them
- Evidence of improving processes
- Stakeholder management experience
- Must be a team player
- Possess good IT skills (Word, Excel, Outlook, Adobe)
- Excellent telephone manner
- Strong and clear verbal and written English



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