Customer Care Manager
2 weeks ago
**Customer Care Manager (12M FTC)**
**Milton Keynes**
**£35k - £42k per annum**
Have you got experience setting KPIs and driving their performance amongst a team? Do you have a passion for the customer journey, and want to work for an industry leader?
Somnium are recruiting for a proactive, performance driven and experienced individual to join our clients customer care team.
You will be responsible for managing a team and daily processes, driving communications, and constantly looking to improve these processes to ensure efficiency.
**Role responsibilities**:
- Manage a team of people, including team leaders
- Identify opportunities for improvement
- Internal and external stakeholder management
- Set KPIs and measure the success of your team
- Ensure exceptional service levels are maintained at all times
- Guide and encourage team members
- Making managerial decisions
**Essential skills and experience required**:
- Experience managing a team, including team leaders
- Experience setting KPIs and measuring them
- Evidence of improving processes
- Stakeholder management experience
- Must be a team player
- Possess good IT skills (Word, Excel, Outlook, Adobe)
- Excellent telephone manner
- Strong and clear verbal and written English
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