Higher Clerical Officer

3 weeks ago


Liverpool, United Kingdom NHS Professionals Full time

**Job Title: Higher Clerical Officer - 37.5 hrs per week**

**Trust Location: Alder Hey Children's NHS Foundation Trust**

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Alder Hey Children's NHS Foundation Trust is the place for you.

**About the Trust**

Alder Hey Children's Hospital cares for over 330,000 children, young people, and their families every year. As one of Europe's biggest and busiest children's hospitals, we treat everything from common illnesses to highly complex and specialist conditions.In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales, and the Isle of Man. We also provide specialist inpatient care for children with complexmental health needs at our Alder Park Building in North Liverpool.

**What you'll be responsible for**:

- Responsible for negotiating appointments with parent/carers ensuring that appointment bookings are made within the strict parameters of clinical priority and NHS waiting time standards, also ensuring patient demographic details are checked and amended onthe PAS (Meditech) system and complete necessary actions.
- Maintain and enhance an efficient and helpful attitude whilst undertaking all duties.
- Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system, spreadsheets, and Patient Databases.
- Any other tasks that are needed within the CBU.

**You'll learn the following whilst working at the trust**:

- An in depth understanding of the roles and responsibilities involved in working within the NHS
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

**You'll have the following skills/experience**:

- Acute Healthcare including experience of liaison with patients/health professionals or equivalent in an acute Healthcare provider setting
- Excellent organisational skills
- Excellent customer service
- Excellent communication skills
- Excellent telephone manner
- Microsoft Office package knowledge e.g., Outlook, Word, Excel


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