Customer Support Adviser

2 weeks ago


Trowbridge, United Kingdom Selwood Housing Full time

Customer support adviser (FTC 6mth)

Selwood Housing

Full time (37 hours)

Flexible working opportunities

£23,500

Full time

Based Trowbridge and surrounding areas

**Closing date: 02/04/2023**

**Interview date**:06/04/2023**

**The role**

The purpose of this role is to deliver an excellent standard of customer service working with the customer support team to develop the skills and knowledge required to ensure a high level of customer satisfaction at all times.

It has the following main responsibilities;
- Receive a range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Escalate calls to other areas of the Selwood group in a professional and prompt manner.
- Progress any repair requests on behalf customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.

**What we need**

For this role you’ll need to have the following skills and experience;
- Good standard of literacy and numeracy (minimum of grade C or above in English and Maths) or equivalent.
- Qualification in customer care or a commitment to achieve this.
- Excellent telephone manner.
- Proven experience of working in a customer service environment.
- Good communication skills, verbal, written and face to face.



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