Sales Customer Advisor

5 months ago

Sheffield, United Kingdom JCT600 Full time

**Sales Customer Advisor**

**Job summary**:
As a Sales Customer Advisor working at our Mercedes-Benz/Smart dealership in Sheffield you will be responsible for building rapport with our customers and converting every type of enquiry into sales. More importantly, you will ensure that every customer experiences the very best service from the moment they enter the showroom to the point they pick up their new car

If you are already in a Sales Assistant, Retail Advisor or Sales Executive job or have been in the past then we want to speak to you, this is a fantastic opportunity to join an industry leading business that is focussed on you and your development, offering you a supportive, flexible and fun environment in which you can thrive.

**Key Responsibilities**:

- Delivering an outstanding level of customer service at all times, ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public, in order to deliver the highest level of customer experience.
- Establishing strong relationships with customers built on trust, ensuring that all interaction with the customer is simple and transparent.
- Maintaining clear, accurate and branded communication with customers through all contact channels.
- Actively set out to achieve and exceed departmental objectives.
- Follow all internal procedures to ensure all vehicles are handed over at the time and in the condition agreed with the customer.
- Ensuring all Brand standards are always adhered to.

**Qualifications**:

- Previous experience within a sales or customer service orientated environment. You might be working within a customer facing role or had experience speaking with customers and now want to take your experience to the next level or within a different industry.
- A can do attitude with a winning mentality, with the drive and determination to be the best.
- A customer centric approach, always striving to deliver service above customer expectations.
- Exceptional customer facing and interpersonal skills to enable difficult situations to be overcome professionally and successfully.
- A valid driving licence which is free from excessive penalties.

JCT600 has developed a fast track course that is designed to provide confidence and competence in delivering a seamless and personalised sales experience that is compliant and professional. We will ensure that throughout your career you have the opportunity to enhance your skills through continuous internal and external training programs including brand accreditation courses. This could include completing the Vehicle Sales NVQ level 2 and 3.

**Why join JCT600 and what is in it for you?**

As part of our ambition to be best place to work, we offer:

- £35,000 OTE dependant on experience.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- Flexible working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

**Our Ambition**

At JCT600 we don’t want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagueswe're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.

Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.

When you join JCT600, you don’t just join a business, you become part of the JCT600 family - you’re always a name, never a number.

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