Repairs Team Leader
1 day ago
Repairs Team Leader - Mixture of work from home and work in the office in Warrington - Long Term Temporary
**Your new company**
I am currently working with one of the largest housing associations in the North West to recruit a Repairs Team Leader.
**Your new role**
Reporting to the Planning and Performance Manager, the Repairs Team Leader is accountable for overseeing the work of the Planning Team.
You will lead and motivate a team of Repairs Officers to ensure that responsive and void repairs demand is met and managed in an efficient and effective manner, maximising productivity, focusing on a "right first time" service to customers.
Duties include:
- Responsible for overseeing the operational delivery of the planning service
- To work closely with Team Leaders in the Customer Hub to ensure excellent joined up service delivery to customers.
- Ensure that customer appointments are scheduled appropriately to take into account customer needs and ensure the right Operative / Contractor is allocated to the job.
- You will have responsibility and accountability for overall repairs planning by ensuring that the planners are maximising the output of trade operatives and contractors. This covers both day to day and void repairs ensuring that daily / weekly planningof all works is controlled and managed effectively.
- Proactively manage the planners to ensure operatives are fully compliant with the agreed repairs job completion procedures
- Manage and monitor operative attendance, in conjunction with Repairs Field Managers, including training requests and annual leave, considering minimum operative levels against demand and customer service.
- Responsible for the emergency out of hours repairs rota
- Work collaboratively with the Customer Contact Team Leader (Repairs) by ensuring the team is managing diaries effectively and allocating the correct operative to minimise travel time etc
**What you'll need to succeed**
You will need to have experience working as a repairs scheduler/planner or as a customer service team leader.
**What you'll get in return**
Flexible working options available.
An On-going temporary contract
Competitive pay rate
You will have a dedicated specialist social housing consultant who will support you throughout your assignment and will keep you up to date with other exciting job opportunities in the local area
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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