Bookings Officer

4 days ago


Leicester, United Kingdom National Space Centre Full time

Bookings Officer

Full-Time

We are looking to recruit a member of staff for the role of Bookings Officer.

This varied and interesting role will involve liaising with educational and social group organisers along with individual visitors to ensure that all aspects of their booking are successfully completed, and that the level of customer service offered is second to none.

Starting salary £19,500 per annum, depending upon experience.

Hours of work - Usually Monday to Friday 9.00 am to 5.00 pm. Some weekends and Bank Holiday cover by rota will be required.

Working with Children - An Enhanced Disclosure is required for this role. Information about the Disclosure service can be found at the Directggov website.

Please refer to the Job Description.

(No agencies).

Job Title: Bookings Officer

Responsible to: Front of House Manager.

**Major Objectives**

To act as first point of contact for enquiries by schools, group visit organisers and general public and to convert enquiries into advance sales. To provide first class customer service on every occasion.

**Main Tasks**
- To be the first point of contact for all bookings or general enquiry telephone calls
- Respond professionally and quickly and provide relevant information to all enquiries from coach tour operators, group travel organisers, schools groups and general public.
- Take advance group bookings from all types of groups and the administration associated with such bookings to ensure a first class booking service.
- Respond to and book in Annual Pass bookings
- Process voucher sales and complimentary entry requests.
- To be a point of contact for all Workshops, Stardome, Video Conferences, Sleepovers and Birthday Party bookings.
- Working closely with the Education Team and Operations Team to ensure all booked programmes and any special requests are covered appropriately
- To provide reports relating to bookings to members of the management and marketing teams as required.
- Assist with mailshots and other marketing campaigns to group organisers, schools or coach operators.
- Maintain stock levels and ordering of shared stationary (for example envelopes)
- Receive & distribute all post, processing post to be sent and maintaining postage spend database
- Office Fire Warden duties.
- Undertake in-house and external training as necessary.
- Other reasonable tasks as may be designated

Hours

The reception and bookings areas should be staffed between 9.00 am and 5.00 pm Monday to Friday, by members of the Bookings team. Some weekends and Bank Holiday cover by rota will be required.

Working Environment: National Space Centre offices.

**Person Specification**

**Experience and Knowledge**
- Experience of working within a Bookings environment
- Experience of working as a Receptionist and/or Administrator in a busy environment
- Experience of working face-to-face and via the telephone with members of the public and corporate clients
- Experience of working within a hotel, leisure and tourism or similar environment is desirable

**Skills**
- Good communication skills - written, verbal and interpersonal
- Numerate and literate
- Excellent customer care skills

**Personal Attributes**
- Ability to remain calm under pressure and to remain flexible in all situations, maintaining a positive and friendly attitude.
- Excellent team player willingness to help where necessary
- Trustworthy
- Ability to portray a professional image at all times
- Ability to maintain a positive attitude towards all tasks
- Ability to manage own workload in a multi-tasked role

**Qualifications & Education**
- Good standard of education - post-16 / level 3 is desirable
- Customer Choice / Welcome Host or equivalent is desirable
- IT qualifications are highly desirable

**Working with Children**
- The successful individual will be required to undertake a Disclosure and Barring Service Enhanced Disclosure.


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