Outpatient Team Leader

7 months ago


Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

The post holder will provide supervision, leadership and guidance to the Outpatients team within the Access team. The Post holder will be expected to cross cover with other Team Leaders within the Access department.

The post holder will be responsible for the provision of quality booking functions for all elective operations, maintaining a high level of professionalism and credibility to the Trust whilst ensuring current local and national waiting time targets are achieved.

The post holder will be responsible for ensuring all areas are manned appropriately and rotas produced according to the needs of the service. Ensuring HR and Trust policies adhered to, including sickness absence, performance and appraisals

The post holder will deputise for the Administrative Services Manager (ASM) as required.

Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.

Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.

Whether you're starting out in your career, or have a wealth of experience - we're always looking to recruit outstanding individuals in a range of clinical areas, as well as support and administrative roles.

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

The post holder will provide robust and successful leadership to guide and steer the team to achieve agreed targets and objectives, whilst ensuring all Trust policies and procedures are adhered to.

The post holder will uphold current high levels of Customer Service in all areas, ensuring the Trust values and behaviours are upheld.

The post holder will monitor all KPI’s and targets relating to performance within the Access Team. These KPI’s, which sets out the operational standards all staff can expect and prepare regular monitoring against the agreed indicators, underpinned by a thorough understanding of the Access policies and expectations.

The post holder will develop and implement new projects and processes as and when required into the Access team

The post holder will manage the capacity and demand of the workload to ensure correct staffing levels and skill mix at all times

The post holder will understand all the functions of the Access team and flex all services to deliver operational KPIs.

Conduct regular call quality checks with all staff and feedback and document within personal development plan

Conduct regular system and information quality checks on all staff to ensure Trust’s policies and procedures are being adhered to and document within personal development plan

Maintain links with similar services to ensure the service follows best practice and shares best practice and changes to National and local policy are promptly integrated into the daily operation of the service

The post holder will monitor data quality, ensuring information is accurate and timely data input, collect and provide statistical information as required.

The post holder will ensure team meetings are held, and Communications Cell updated and information disseminated

The post holder will attend performance meetings and be accountable for clinic utilisation and performance and attend a meetings to highlight and respond to any possible issues in forthcoming weeks

To monitor and ensure the weekly validation of PTL’s (Patient Target Lists) for Access, ensuring capacity issues are highlighted to the relevant Managers within the Access Team.

The post holder will monitor, record, validate and investigate daily, weekly and monthly reports relating to Access, ensuring accuracy and/or targets achieved for your areas

The post holder will be responsible for the recruitment of staff to the service and organise induction & training for all new staff.

The post holder will be responsible for maintaining adequate staffing levels across access, ensuring rotas are co-ordinated to provide cover in peak periods and when high demands of patient telephone calls are anticipated.

The post holder will undertake and support all appraisa



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