Reception Administrator

4 weeks ago


Chelmsford, United Kingdom Primary Care Careers Full time

**About the Role**:
Chelmer Medical Partnership has an opportunity for a reception/administrator to join our team on a part-time basis.

In this essential front-line position, the role is responsible for ensuring that appointment bookings are well-managed, a safe high-quality service is delivered to our patients, patient queries are answered and administrative duties are completed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.

The successful applicant will have an excellent telephone manner, be a team player and must be flexible to be able to work extra hours to support colleague’s sickness and holiday absence.

Ideally you will have the following:

- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

**About Us**:
Chelmer Medical Partnership is a three-site practice formed from Humber Road Surgery, Melbourne House Surgery and Tennyson House Surgery.

The benefits of joining our organisation include:

- Access to the NHS Pension
- NHS Benefits - such as discounts on shopping, food and travel
- Competitive Rates of Pay
- Uniform

For further information please contact:
Laura Bridge

Disclosure and Barring Service Check



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