Receptionist/ Care Navigator

3 months ago


Cardiff, United Kingdom Butetown Medical Practice Full time

To ensure all telephone calls are managed appropriately. To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries. To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice. KEY TASKS: Reception duties: Greeting and booking in or patients for surgeries and clinics.

Dealing with patient enquiries efficiently and courteously. The receiving and recording of telephone messages taking appropriate action Making appointments on Vision, by processing appointment requests for today, future appointments from patients in person and on the telephone. Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.

Processing repeat prescriptions and filing for collection within 48 hours. Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy. Administration duties: To have a thorough knowledge of all practice policies and procedures To work in accordance of written protocols Provide administrative support for clinical staff. Filing patient records and correspondence when necessary.

Opening and distribution or practice post. To send letters to patients as necessary. Photocopying of notes and other information where required Changing details on Vision
- Change of address, telephone numbers etc. Other Information: Cover for other Reception team members may be required for sickness and annual leave.

To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.


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