Head Receptionist

4 weeks ago


Leeds, United Kingdom My dentist Full time

Welcome patients in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times

Respond to and diffuse issues and any patient complaints

Build and nurture great working relationships with the Clinical team

Recruit, retain and develop the team of Receptionists and be actively involved in the smooth running of the practice by working well with your practice team

Deputise for the Practice Manager

Oversee a team of 4-5 receptionists within a busy practice setting of 11 surgeries

Take ownership of ensuring the daily and weekly tasks to be completed by the reception team are done in a timely manner

Conduct regular system review checks to identify and action issues around debt, open courses, diary occupancy

Take ownership for all aspects of money management including training the reception team

**Job Types**: Full-time, Permanent

**Salary**: £11.20 per hour

Expected hours: 39 per week

**Benefits**:

- Company pension

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 03/09/2023
Reference ID: Head Receptionist
Expected start date: 25/09/2023


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