Automotive Service Desk Receptionist

1 month ago


Dukinfield, United Kingdom Ad Warrior Full time

**Automotive Service Desk Receptionist**

**Location**:Dukinfield, Ashton Under Lyne

**Salary**:£20,000 - £22,500 per Annum

Our client is one of the UK leading Van Conversion & Vehicle Rental specialists in the UK. As one of the few truly independent businesses in this sector, they pride themselves on offering customers one of the fastest response times from order take to vehicleinstallation. The company have been providing commercial vehicle solutions for over 26 years within the retail, rental, leasing and large fleet sector.

A distinctive quality that sets this company apart from their competitors is their determination to be flexible and adaptive to individual customer needs, so much they can offer tailor-made packages to suit every business requirement and budget.

**The Role**

The company are looking to appoint an experienced and well organised Service Desk Receptionist to run both their service department and van rental desk.

**Duties Include**
- Dealing with customers over the phone and face to face.
- Be responsible for managing customer bookings on a daily basis, including any "work in progress"
- Be able to manage and communicate all updates between the customer and the workshop.
- Be confident in dealing with any first stage complaints, in a professional and timely manner.
- The ability to work to an ISO standard and as such, be expected to carry out regular basic audits.
- Be familiar with creating & regularly updating customer excel spreadsheets.
- Possess excellent communications skills.

**The key responsibilities of a Service Receptionist**
- Meet and greet customers.
- Manage the customer booking from start to finish, updating the system and customer as and when required.
- Ensure all documentation is prepared in advance of the job.
- Filing and general administrative duties as directed.
- Stock Control & Ordering parts where necessary.
- Managing job closures/completions.
- Internal ISO & VCA Audits.
- Ability to work under pressure, during peak times.
- Good PC skills including use of Outlook, Word & Excel.

**To Apply



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