Client Service Associate

2 months ago

Worthing, United Kingdom HSBC Full time

Job description

Some careers are more impactful than others.
If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in anexciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North Americaand Asia.

We are currently seeking a Client Service Associate to join a small team looking after some of our largest global Clients. This is a great opportunity to learn new skills and expand your knowledge of the different products available in GTRF.

Your responsibilities will include:

- Delivering high quality customer driven service to ensure Client service levels are delivered in line with our Global service proposition
- Working accurately and ensuring all communications are dealt with in a professional and timely manner
- Effective collection activity is conducted on customer accounts covered by Credit Protection
- The security (debt) on the IFAI systems are correctly valued and displayed at all times
- Reconciling and controlling the valuation of debts on a monthly basis, from client returns, and by servicing the clients' operational requirements
- Retentions identified through risk management of client Aged Debtor reports are correctly applied
- Audit reports are promptly actioned
- Every opportunity to broaden and deepen the client relationship is seized

**Requirements**:
To be successful in this role you should meet the following requirements:

- Good understanding of Receivables Finance (RF) products and systems, and invoice discounting
- Strong attention to detail
- Ability to work unsupervised to tight deadlines
- Excellent communication skills
- Sales Ledger reconciliation, accounting or credit control skills
- PC literate with knowledge of Excel being an advantage
- A team player
- Self-motivated to achieve results and accomplish objectives
- An absolute commitment to service of high quality
- Ability to constructively challenge and embrace change

The base location for this role is Worthing. Hybrid working is available with the expectation of a minimum of 1 day per week in the office.

You'll achieve more when you join HSBC.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and supportwhen you return to work, and a contributory pension scheme with a generous employer contribution.

Telephone: +

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstancesin which the appearance or possibility of conflicts of interest may exist within the hiring process.

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