Client Service Associate

4 weeks ago


Worthing, West Sussex, United Kingdom myGwork Full time
This inclusive employer is a member of myGwork - the largest global platform for the LGBTQ+ business community.
Opening date 03-May-2024 Closing date 20-May-2024 Job description

Some careers are more impactful than others.

If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs.

Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a Client Service Associate to join a small team looking after some of our largest global Clients.

This is a great opportunity to learn new skills and expand your knowledge of the different products available in GTRF.



Your responsibilities will include:

  • Delivering high quality customer driven service to ensure Client service levels are delivered in line with our Global service proposition
  • Working accurately and ensuring all communications are dealt with in a professional and timely manner
  • Effective collection activity is conducted on customer accounts covered by Credit Protection
  • The security (debt) on the IFAI systems are correctly valued and displayed at all times
  • Control Accounts are fully reconciled and outstanding items are subject to agreed clearance actions
  • Reconciling and controlling the valuation of debts on a monthly basis, from client returns, and by servicing the clients' operational requirements
  • Retentions identified through risk management of client Aged Debtor reports are correctly applied
  • Audit reports are promptly actioned
  • Every opportunity to broaden and deepen the client relationship is seized


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