Client Support Officer

3 days ago

Deeside, United Kingdom VMS (Fleet Management) Limited Full time

**VMS Fleet Management Ltd**
**The Company**:
VMS Fleet Management are an independent, industry leading Fleet and Accident Management specialist. We have been established since 2002 and have office locations throughout the UK. We provide a wide range of Fleet Management services to blue chip UK fleet operators and insurance companies. Services include: Accident Management, Contract Hire, Maintenance Management, Vehicle Hire, Refrigeration and Fleet Disposal.
VMS have built a strong, dynamic client base and pride ourselves on customer retention. Customer service and client focus are paramount to the business, and as a result, a Client Support Officer is now required to work onsite at our client’s office.

**Summary**

The role of Client Support Officer will require an extremely methodical and personable individual. In addition you will have a keen attention to detail and be self motivated to ensure smooth administration procedures for a major account are followed to at all times.
The primary aim of the Client Support Officer is to ensure that the client’s needs and requirements are met and that the overall service level agreement is delivered in an efficient and timely manner.

The key day-to-day responsibilities of this role are varied and include
- Build close working relationships with members of the Home Delivery Team and VMS Key Account Manager
- Provide Administrative support to the Home Delivery Team
- Liaise between client stores and Fleet Management provider on a daily basis
- Solve incoming telephone queries
- Take ownership of and resolve complaints
- Audit internal databases and systems
- Oversee management of spare vehicles fleet
- Assist VMS Maintenance Team with fleet compliance - daily checks and mileage records
- Contribute to the ongoing success of the VMS Group

**Key Skills Required**:

- able to confidently communicate, both orally and written
- detail oriented and technically minded
- able to work in a team and work in a team and on own initiative
- able to successfully manage time
- a proactive person and seek to prevent problems

**Hours of work**: Monday to Friday 40 hours per week

**Job Type**: Permanent

**Salary**: £21,750.00 per year

**Benefits**:

- Employee discount
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Work Location: In person

Reference ID: FM/DEES/CSO

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