![The Mercure Bournemouth Queens Hotel & Spa](https://media.trabajo.org/img/noimg.jpg)
Food & Beverage Assistant
2 weeks ago
**Who We Are**
**We are Accor - Traditional Hospitality and Beyond**
We are a worldwide augmented hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limit.
Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.
**Job Purpose**
Food and Beverage assistants are the public face of a hotel and contribute to the guests’ enjoyment of their hotel stay experience. They are responsible to serve the guests in accordance with standards laid down.
**Main Duties and Responsibilities**
- Knowledge on preparation and service of dishes as per the menu/product lists.
- Make sure that the service area is laid down as per standard.
- Tables are set and cleared on time as per company standards.
- Provide attentive service during the meal and look for special requests.
- Assist in the general cleaning of your working areas
- Take every opportunity to upsell - desserts, starters, drinks etc
- Practice the correct and safe of all in house equipment.
- Fully aware of and strictly adhere to security procedures laid down
- Maintain the grooming standards.
- Fully aware of the current liquor licensing law.
- Attend training when required.
- Fully aware of and adhere to Health and Safety, Fire and Bomb threat procedures as laid down by the hotel and Company.
- Report all damage, hazards and wear and tear occurring within your areas of work.
- Fully aware of hotel activities and facilities.
**Key Skills / Experience Requirements**
- Proven skillset in using tills.
- Good at cash handling.
- Problem-solving abilities
- Knowledge in usage of coffee machines.
- Strong communication and interpersonal skills
- Excellent customer service skills
- Flexibility and the ability to respond appropriately to changing situations.
- Discretion and sensitivity
- The ability to maintain professional standards under pressure.
- Strong IT skills.
- Excellent administration and organisational skills
**Benefits**
Besides working daily with this amazing team:
- ) your benefits will include:
- 28 days paid holiday (pro-rata), inclusive of bank holidays.
- Enjoy the Benefits of ALL Heartist Card from day one - including discount accommodation, FREE bonus breaks, and discounts on the Eurostar and car hire.
- Company pension
- Continuous learning and development opportunities
- Full time contract
**Additional Information**
**Salary**: £9.00-£11.00 per hour
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
Flexible Language Requirement:
- English not required
Schedule:
- Weekend availability
Ability to commute/relocate:
- BOURNEMOUTH: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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