Learning Services Advisor

1 month ago

Salford, United Kingdom Marks & Spencer Full time

This is a PAYE Fixed Term Contract until March 2024

We know it’s our people make us who we are Our colleagues are extraordinary, that’s why we have an outstanding and passionate Colleague Lifecycle Team to make sure we deliver a forward-thinking people proposition.

We are looking for a Learning Service Advisor to join the Learning Services Team. Supporting with the administration of day-to-day tasks to maintain the Learning Hub, you'll need a good eye for detail and be able to multi-task and be able to demonstrate strong communication skills to enable you to build relationships with key Learning & Development (L&D) Team Members across the business.

Day to day you’ll be answering queries from business partners, assisting with workshop scheduling, sourcing venues, booking facilitators, and maintaining Team Trackers via excel. You will be responsible for maintaining the business Learning Hub Workshops/eLearning content and resolving queries, for both internal and external users.

Are you someone who delivers excellent customer service, enjoys mixing with a variety of different people and has a passion for people and their development? If so, this could be the role for you

**What You'll Be Doing**
- Managing our Learning Hub to coordinate and advertise workshops across the business.
- Securing venues and inviting facilitators, updating the workshop pages on the LMS
- Taking a proactive approach to problem solving and suggesting improvements to streamline workload or resolve queries/issues.
- Delivering projects and ad-hoc plans
- Sharing knowledge and maintaining best practice across the team

**What Makes You Remarkable**
- Good technical capabilities - manipulating systems and being able to produce dashboard pages on the Learning Hub from info given via PowerPoint.
- Effective at building relationships with colleagues across the business
- Strong communication and customer service skills, both written and verbal
- Ability to resolve queries effectively
- Strong attention to detail and accuracy
- Be proactive in prioritising work to ensure all deadlines are met

LI-MW1

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

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