Credit Controller

6 months ago

Hyde, United Kingdom Louvolite Full time

As our Credit Controller, you will manage customer accounts, coordinate payments and release orders accordingly.

The working hours for this role 32.5 per week (9.30am until 5.00pm - 1 hour unpaid lunch break).

If successful you will complete a three month probation period.

**About Louvolite**:
Louvolite is one of the UK’s leading manufacturers in the window blind industry. We design, manufacturer, supply and distribute quality components and blinds to over 100 countries worldwide with Head Offices in the UK, Canada and Australia.

Our vision is to be the leading supplier of products that meet the aspirational and lifestyle needs of our customers.

**Our Values**:

- Trust, Integrity and Respect - in everything we do.
- Individual Development - helping our people grow and develop.
- Commitment, Resilience and Ambition - in pursuit of our goals.
- Continuous Improvement - in everything we do.

**Our Benefits**:

- Auto enrolled into our Stakeholder Pension Scheme (Louvolite contributes 4%).
- 28 days holiday (including statutory), rising by one day every year over five years, with each completed calendar year of service.
- Life Assurance covering your annual salary.
- Subsidised canteen offering freshly cooked meals and sandwiches every day.
- Free car parking.
- Access to our Employee Assistance Programme, offering counselling support, legal guidance, and medical advice from qualified nurses, for you and your immediate family.
- Mental Health First Aiders available to provide support and guidance.
- Discounted Gym Membership.
- Discounted Blinds and Shutters, upon successful completion of your Probationary Period.
- Free Flu Jab voucher every Autumn.
- Christmas Savings Scheme.
- NHS Health Checks.

**Main Purpose of the Role**:

- To chase payments of monies owed.
- To release orders at discretion or upon payment.
- To open new accounts and amend the customer database.
- To allocate monies received.
- To provide cover for Sales Ledger Invoicing.

**Main Responsibilities and Duties**:

- Chasing payment of monies owed with reference to age debts and pro forma accounts, agreeing new or special terms with customers who are unable to meet normal terms or wish to take discounts and special deals.
- To ensure all payments are noted on the sales ledgers and orders are released accordingly. Payment via BACS/BGC/Card must be noted daily.
- Allocating all receipts including calculation of discounts, clearing credits and reallocating and balancing accounts.
- Dealing with internal and external telephone enquiries.
- Implementing County Court proceedings and corresponding with debt collection agencies.
- Placing customer accounts on a stop list monthly and releasing orders at discretion or upon payment. Removing accounts from this list will be done as payments are received on a daily basis.
- Controlling pro forma accounts (both new customers and bad payers) and holding orders as appropriate. Customers are to be informed of this and payments required to release goods.
- Collecting documentation and information relating to credit notes for discounts omitted, incorrect pricing, carriage overcharges, goodwill gestures and similar. Relevant credits due must be made ready to present to the Credit Control Manager for signing.
- Amendments on customers database: including change of address or other customer information.
- Opening new customer accounts with the relevant credit checks and trade references. Obtaining information for the credit controller for decisions regarding credit limits. All information must be filed.
- Deleting and amending individual customer discounts. This includes updating the discount structure codes effected by price or quantity change and new products being introduced. All changes must be recorded and copies sent to Area Managers.
- Reconciliation of cash received to the bank account.
- To provide cover for the Sales Ledger Invoicing.
- General office duties are required
- Carry out any other duties when required. This may involve working in other departments.

**Essential Criteria**:

- Experience of working in Credit Control.
- Good Microsoft Office Knowledge, in particular Excel, Word, and Outlook.

**Job Types**: Part-time, Permanent

**Salary**: £24,668.00 per year

Expected hours: 32.5 per week

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- This role is fully office based, does this arrangement suit you?

**Experience**:

- credit control: 2 years (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Hyde (required)

Work Location: In person

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