Customer Service Advisor

4 weeks ago


Sheffield, United Kingdom Aon Full time

**Customer Service Advisor - Sheffield**
**Mon-Friday, No Sales, Hybrid**
Do you have a passion for customer service? Do you have excellent communication skills? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team. You will be provided with full training andhave the flexibility to work both virtually and from our Sheffield office Previous experience with pensions is not required.
**Skills and experience that will lead to success**:

- Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
- Excellent customer experience skills
- Good communication skills.
- A pro-active approach with the ability to resolve queries efficiently and effectively.
- Excellent attention to detail and commitment to provide ongoing quality.
- Good understanding of Word, Outlook, and Excel.

**What the day will look like**
Delivering excellent customer service, you will have the opportunity to help customers get ready for retirement and provide them with continuous support during the retirement process. You will have the chance to help people at one of the most vulnerable timesin their lives.
- Updating personal information with a high attention to detail.
- Processing requests for written information to be sent to our members.
- Providing actuate information from our knowledge database.
- Helping people accurately complete documentation.
- Explaining our processes and setting correct expectations.
Office base in Sheffield to ensure you are not isolated, and benefit from the supporting network that is Aon United. We work smartly in a hybrid environment requiring you to be in the office at least 2 days week which supports your on-going development andtraining needs.
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.
You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that mayadversely affect the business, interests, or reputation of any Group Company.
**How we support our colleagues**
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoytwo “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this SmartWorking
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.



  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?**: First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...


  • Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...


  • Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative based in Sheffield! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises Great Western Railway, South Western Railway, Avanti West Coast and our open access operators Hull Trains & Lumo. We operate all types of passenger railways - intercity, commuter, regional and sleeper services. We are...


  • Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...


  • Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...


  • Sheffield, United Kingdom First Customer Contact Ltd Full time

    Are you looking for a new and exciting role in customer service?_ **What is the role?** As a Passenger Assist customer service advisor at First Customer Contact you will be the first point of contact to our passengers who require additional assistance on their journeys. You will be dealing with passenger contact through predominantly inbound calls to...


  • Sheffield, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Sheffield. We are customer-centric, creative and supportive. Our work environment includes: - Casual work attire - On-the-job training - Regular social events - Company perks Switch Advisor Ltd is looking for a Sales Support Representative who will be responsible for providing product and/or service...


  • Sheffield, United Kingdom Elevation Recruitment Full time

    **Customer Service Advisor** **£22,000** **Sheffield** ***Benefits**: - ** Hybrid working available**: - ** Enhanced pension**: - ** Health Cash plan**: - ** 28 days annual leave + bank holidays**: - ** & more!** Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic...


  • Sheffield, United Kingdom Elevation Recruitment Group Full time

    Up to £25,000 Office based Mon - Thurs 9AM - 5PM/Fri 8.30AM - 4.30PM Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join our Client - a leading manufacturer - as a Customer Service Advisor in Sheffield. **Customer Service Advisor...


  • Sheffield, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Sheffield! - Working for a reputable business within the Financial Services Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position working within the Financial Services Sector! This would be an excellent opportunity for...


  • Sheffield, United Kingdom Vivedia Full time

    Vivedia are looking for a Customer Service Advisor to join the growing team. Location: Sheffield **Salary**: £20,008 per annum **Job Type**: Full Time, Permanent, Hours: 40 hours a week, Monday to Friday, 8.30am - 5.30pm and occasional Saturday working About Us: Vivedia is a truly customer-focused, audio-visual tech business based in Sheffield with...


  • Sheffield, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position working within the Financial Services Sector! This would be an excellent opportunity for someone who is looking for that next step in their career and join a business which can offer excellent progression and development. **Client Details** Page Personnel have...


  • Sheffield, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position working within the Financial Services Sector! This would be an excellent opportunity for someone who is looking for that next step in their career and join a business which can offer excellent progression and development. **Client Details** Page Personnel have...


  • Sheffield, United Kingdom Sensa Waste Solutions Full time

    Sensa waste is a waste management company based in Sheffield and covering South/West Yorkshire and East Midlands. Due to continued growth we are now looking for a friendly and confident customer service advisor to join our dedicated team in Sheffield. As a Customer Service Advisor, your main duty will be the first point of contact for all customer...