Customer Service Consultant

3 months ago

Brighton, United Kingdom INT United Kingdom Full time

**Customer Service Consultant**:
**About Us**:
Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, mental health support, expert medical opinion, and nutrition consultations. We work with the world’s leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.

**Position Summary**:
We are looking for a passionate Customer Service Consultant who will deliver quality care to a diverse client base, enabling customers to access our range of market leading health and wellbeing services with ease and convenience.

Become part of the Teladoc Health mission in transforming how people access healthcare, providing a new kind of experience, one with better convenience, outcomes, and value.

**Contract type**:Full-time, permanent, dayshift
**Annual salary**:£25,000 per year
**Hours of work**:Days 8-hour shift (7am - 3pm & 3pm - 11pm on 6 week rolling rota basis), including a 30-minute unpaid lunch break for the total of 37.5 hours per week.
**Work mode**:Hybrid of remote work and minimum 2 days in our new Brighton office.

**Role Responsibility**:

- Updating and maintaining accurate customer records on our database, including uploading scans and medical reports.
- Taking responsibility for customer enquiries from start to finish
- Adopting a customer first approach in everything that you do
- Analytical ability in order to identify and improve current processes and procedures
- Opening, capturing and allocating new cases to doctors, mental health professionals and nutritionists
- Outbound calls to our team of healthcare professionals and 3rd party medical facilities such as GP practices and pharmacies.
- Coordination and collection of medical records from clinics, hospitals and GP surgeries in the UK.
- Coordination and communication with other Teladoc Health global offices when required
- Taking an active role in business-wide projects where appropriate
- Customer Service experience in the UK and/or global health insurance market or employee benefits market, or relevant transferable skills and knowledge from other industries
- Demonstrated track record in helping customers and willingness to go the extra mile to satisfy customer demand
- Able to work independently as well as to contribute effectively to the team.
- Excellent Planning and Organisation Skills.
- Excellent communicator - written and verbal.
- Great team player who maintains a positive outlook and believes in sharing skills and knowledge, to ensure success for all.
- Demonstrated experience in supporting a diverse client base
- Total proficiency with Microsoft programmes and ability to adapt to and learn new processes, technology and software packages
- Keen eye for detail, punctual, organised and empathetic
- Additional languages preferable

**Employee Benefits**:

- Pension contribution (8% of your Qualifying Earnings fully paid by Teladoc, with 0% employee contribution)
- Private medical insurance
- Annual paid leave entitlement of 28 days
- Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle advice, with counselling and Mental Health support
- MyStrength - our very own emotional awareness app supporting your mental wellbeing
- Thanks Ben benefits platform.
- Extended parental leave.
- Company laptop.

**Equality and Diversity**:
Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

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