Inbound Customer Service Advisor

2 weeks ago


Sheffield, United Kingdom CCA Recruitment Full time

**Customer Service Advisor, Sheffield - Home working can be discussed once grad bay is complete.**

**Role**: Inbound Customer Service Advisor
**Location: Sheffield** - **Homeworking/Hybrid can be discussed once grad bay is complete.**
**Start Date**: January 23rd 2023
**Contract**: Permanent
**Salary**: £9.90 per hour
**Hours**: Full time, 39 hours per week
**Shifts**: Between 8am - 8pm Mon to Sat (1 in 3 Saturdays)
**Equipment**: Provided
**Training**: Monday
- Friday 9am-5.30pm 3 weeks - on site

We are currently recruiting for Customer Service Advisors to deliver an exceptional service to our client’s customers You will be working for an outsourcing company, representing a multi-utility provider, joining their customer care team.

You will give the company a voice, speaking with their customers and providing support and advice, helping to solve their queries and giving them peace of mind.
If this sounds interesting, and you have a passion for helping people, the ability to provide a positive customer journey, then we want to hear from you

Within this role you will be dealing with some vulnerable and challenging customers, so you will need to have empathy, whilst also being a great listener and working well under pressure.

**What are we looking for?**
Our Agents resolve all customer queries first time - demonstrating best practice in terms of taking ownership through to problem resolution, ensuring the customer is satisfied. We are looking for people with great customer service experience who enjoy resolving customers issues.

Previous call centre experience isn’t essential, but desired - as long as you have the right attitude and empathetic approach

**The role of a Customer Service Advisor will involve**:

- Handling a high-volume of inbound calls from customers
- Making customer calls
- Updating customer accounts accurately
- Working towards and meeting business targets
- Responding to customer bills
- Dealing with customer complaints
- Working as part of a team

**Requirements of the role**:

- A fixed line internet connection with min speeds of 25Mbps Download & 4 Mbps Upload
- A dedicated, quiet work area and work station - this cannot be a communal space shared with other household members
- You will need to reside within the UK, with eligibility to live and work in the UK

**What do we need from you?**
- Good conversational skills with a positive outlook
- Enthusiasm, drive and motivation
- Ability to work as part of a team and use own initiative
- Previous customer service or contact centre experience.
- We ask that your home working location is quiet for confidentiality, safe, and secure (a home self-assessment will be required).
- Experience in a fast-paced, inbound contact centre environment
- Adaptable to change
- Ability to deliver excellent customer service
- Experience in utilities would be advantageous.

**What Benefits will we provide**:

- Incentives, fun days, events and much more
- All equipment and furniture to ensure you are all geared up for hybrid working
- Increasing annual leave entitlement continued service
- Enrolment to a contributory pension scheme (starts after 3 months)
- Enrolment to the DDC Wellbeing programme that offers physical, mental, and financial support
- Access to professional financial advice
- Death in service
- Access to GymPass

**ID Requirements**:

- Valid passport or Birth Certificate, National Insurance Number and Address Proof is required (dated in the last 3 months

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

**Job Types**: Full-time, Permanent

**Salary**: £9.90 per hour

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Sheffield



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