Customer Service Associate

3 weeks ago


Hastings, United Kingdom TE Connectivity Full time

**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**

**Job Overview**:
**Key Responsibilities**:

- Be the primary interface on a day basis with direct account responsibility for account partners in the UK
- Carry out contract reviews on orders/schedules and process in the SAP system
- Progress/expedite orders as requested
- Process request for quotations
- Process customer returns
- Investigate credit and debit requests and queries to issue credit/debit as necessary
- Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
- Review, action and issue all relevant order related reports
- Follow TESOG policies and procedures
- Proactively perform quote follow up

**Skills and Knowledge**:

- Excellent interpersonal skills and telephone manner
- 1 - 2 years of customer service experience is preferable
- Ability to communicate with customers and people at all levels of the organisation
- Proactive and flexible attitude as a team member
- Have an organized/methodical way of working accurately with an eye for detail
- Demonstrable experience of handling customers and working in a highly customer-oriented environment
- Experience using SAP preferable but not essential
- Ability to work under pressure to tight deadlines
- Experience using Outlook, Word & Excel

**Competencies**Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

**ABOUT TE CONNECTIVITY**

**WHAT TE CONNECTIVITY OFFERS:We**
are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Work Location: Hybrid remote in Hastings



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