Client Advisor

2 weeks ago

London, United Kingdom Battersea Academy for Skills & Employment Full time

**Based in**: IWC Boutique, Location Battersea (new internal boutique opening in Battersea Power Station)

**Mission**: The Client Advisor** **will work closely with the Boutique Manager and Management focusing on the following 4 areas:

- To achieve the Sales and product mix targets
- To develop the client base and grow CRM database following KPIs targets
- To ensure the highest standards of Client experience
- To act within the Brand values and comply with all Brand and Group guidelines and procedures

**HOW WILL YOU MAKE AN IMPACT?**

**Sales, Product Mix targets and other KPIs**
- To develop sales while creating the most welcoming atmosphere and interaction for outstanding client service
- To reach the monthly and annual objectives determined by the Boutique Manager and Brand Management
- To work closely with team members to maximize the level of cross-selling
- To ensure the Brand’s price guidelines are fully respected
- To ensure stock integrity and help with regular inventory checks
- To ensure all transactions are carried out with the utmost integrity, respecting Brand and Group guidelines

**Client experience, development, and CRM responsibilities**
- Proactively and regularly seek out opportunities to further develop the client pool of the Boutique and work closely with the Boutique Manager and the Head of Marketing to achieve the best CRM activity results.
- Ensure client data integrity, privacy and quality and proactively participate in the Brand’s CRM activity
- Respect the Brand’s Visual Merchandising standards of excellence and guidelines, while supporting sales and product mix objectives
- Work closely with the Operations & Customer Service Coordinator and Boutique Manager to manage and resolve After-sales service queries
- Take personal responsibility and be proactive in becoming the most knowledgeable on the Brand’s collections, universe, and history/DNA
- Deliver superior service through strong knowledge of the competition
- Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
- Strong experience in sales of luxury products with a keen interest in IWC and other high-end watches
- Successful experience in dealing with high level clients and developing new business opportunities
- Able to work diplomatically and well with different cultures
- Fluent English Speaker
- Good knowledge of Microsoft Office suite and SAP is a plus
- Committed to ensuring an outstanding client experience in the Flagship
- Proactivity and ability to generate new business and ideas
- Confidence and strong interpersonal skills
- Committed to excellence in execution
- Team player and fairmindedness
- Hands-on attitude
- Absolute respect for confidentiality and integrity
- Consistently poised and elegant presentation

**HOW DO WE KEEP YOU SMILING?**

As a significant member of the IWC community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

**YOUR JOURNEY WITH US**:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision-makers and influencing individuals:
**2nd Stage - Interview with the Line Manager**

**3rd Stage - Interview with the HR Manager**

**LEARN MORE ABOUT LIFE AT RICHEMONT BELOW**:
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