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Fraud Support Associate

5 months ago

Manchester, United Kingdom FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
General Equivalency Diploma
**Travel Percentage**:
0%
FIS is a leading provider of technology solutions for merchants, banks and capital markets firms globally. Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

**About the team**

Each year our customers receive billions of money transactions when people like you and me use our debit cards and credit cards to pay for goods or services. Our Fraud teams are responsible for identifying potential risk processed through any one of our Merchants. The Fraud Support role plays a vital part in assisting Worldpay customers through the Transaction.

**What you will be doing**

**Key Responsibilities**:

- Provide excellent customer service to Worldpay merchants
- Ensure customers receive prompt resolution to queries regarding their cases
- Administrative tasks, updating case management systems
- Build relationships with internal teams
- Query management
- Ensure daily objectives and SLA’s are met

**What you bring**:

- Customer facing experience ideally in a telephony role
- Excellent communications skills
- Microsoft Office skills and strong Excel skills and the ability to quickly learn systems
- Ability to prioritise and deliver to tight deadlines

Working hours Monday to Friday 9am-5pm, this is a hybrid role working 2 days in the office and 3 days at home.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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