Contract Support Lead

6 months ago


London, United Kingdom Wates Full time

**Our Wates FM team have a great opportunity for a Contract Support Lead** to join the team at our office at Enfield, and occasionally across London and Southeast when required. This role will supporting new accounts as they join our portfolio of clients.

The primary focus of this role will be to deliver robust, high quality and cost-effective solutions to support our client on core business requirements and provide lead contract support to the account management team.

Wates Facilities Management (FM) is part of Wates Property Services, one of the UKs leading providers of planned and responsive maintenance and facilities management services for both public and private sectors, working with over 52 customers across a range of industries and environments, nationwide.

**We are looking for you to have worked** in a similar role with experience of Microsoft Office Applications, Concept (or other CAFM system) as well as have a thorough knowledge of finance processes and an understanding of basic financial concepts such as revenue, cost, and profit.

**To be successful in the role you will have** excellent communication skills, diligence, and an attention to detail. You will be a self-starter with the ability to plan and organise your time effectively.

**Key Accountabilities of the Contract Support Lead will also include**:

- Work closely with the team ensuring engineering requests are dealt with within SLA and contractual KPI’s
- Update the client Concept system and Quote Tracker/Contractor Call out Tracker
- Report on PPM works and Raise call outs to contractors for reactive works, raise quotations and submit to clients for both reactive and project works.
- Compile monthly breakdown for Invoicing extra works
- Log engineering holidays on tracker and Input overtime for monthly paid engineers
- Assist Account Managers and Director with other Ad-Hoc duties when required. Can include escorting of contractors, assisting engineers

We offer industry-leading family friendly and flexible working opportunities that reflect the changing expectations of talent and enable you to manage personal and professional commitments as part of a balanced and healthy lifestyle.

So, if you’d like to work for an inclusive organisation which invests in you and your continued career development, and you’re looking for your next challenge, we’d like to hear from you.



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