Hospitality Host/hostess

3 weeks ago

Solihull, United Kingdom CSRM Outsourcing Ltd Full time

An opportunity has arisen for a Hospitality Host/Hostess at the Jaguar Land Rover Experience Centre at Solihull on a full-time contract. Working Monday to Friday 8 am to 5pm and Saturday on a rota basis.

The person will be employed by CSRM Outsourcing Limited which is a resource management company.

**Key Responsibilities**
- Host guests to the venue ensuring their needs are met.
- Prepare and serve refreshments, lunch and snacks for guests.
- Maintain the standards of the venue catering areas following Modern Luxury guidelines.
- Responsible for the upkeep of venue catering equipment.
- Provide a warm welcome and friendly service throughout.
- Work with the receptionist to ensure reception and customer facing areas are kept clean, tidy and create ambience in line with venue standards.
- Assist guests with onward travel and dining arrangements.
- Manage inventory of consumables and place orders as needed.
- Maintain benchmark for standards of behaviour & dress.

**Measures of successful achievement of the role**
- Guest satisfaction
- Presentation of self and facility
- **Skills, experience and qualifications**_
- Customer focused attitude and experience.
- Excellent customer service skills.
- Ideally experienced in a service oriented environment
- Socially confident, diplomatic and accustomed to international etiquette.
- Ability to handle multiple requests in a timely manner.
- Appreciation of the brand and knowledge of core products.
- Ability to work alongside functional teams and assist others.
- Enthusiasm, drive, commitment, and the confidence to achieve goals with mínimal supervision.
- Good organisation and planning skills.
- Multilingual an advantage.
- Food Hygiene certificate Level 1 an advantage.

**Salary**: £93.78 per day

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Solihull: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)
- Hospitality: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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