Customer Service Lead
2 weeks ago
Temp to Perm
Elevation Recruitment Group are working with a key client who are looking to recruit a Customer Service Manager, based in West Yorkshire. This is a great opportunity to join a growing and reputable business who offer a great workplace and culture.
Key Responsibilities:
*Lead and inspire a team of customer service representatives to deliver excellent levels of individual/team performance and customer satisfaction
*Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
*Mentor, develop and train a team captain as appropriate as part of succession planning
*Support the Operations Manage to deliver business targets and objectives and create a performance oriented culture
*Ensure training and development plans are maintained for all team members
*Drive continual service improvement through training, coaching and quality assessments.
*Actively involved in the recruitment and induction of new team members
*Set and agree departmental budgets in line with corporate planning requirements, managing expenditure and controlling costs within set budget limits
*Collaborate cross-functionally and provide advice and support to Production, Supply Chain, Sales, Marketing, Accounts and other departments in line with Group and Division strategies
Key Skills:
*Minimum of 3 years manufacturing experience within Customer Service leadership function
*Experience of managing team members and budgets
*Excellent leadership and management skills with the ability to influence and persuade at all levels
*Ability to establish and maintain credibility and professional relationships.
*Good analytical skills
*Willingness to undertake a variety of different tasks and work collaboratively cross-functionally
Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on Customer Service positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail,we would love to hear from you.
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