Customer Service Lead

2 weeks ago


Leeds, United Kingdom Elevation Recruitment Group Full time

Temp to Perm
Elevation Recruitment Group are working with a key client who are looking to recruit a Customer Service Manager, based in West Yorkshire. This is a great opportunity to join a growing and reputable business who offer a great workplace and culture.
Key Responsibilities:
*Lead and inspire a team of customer service representatives to deliver excellent levels of individual/team performance and customer satisfaction
*Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
*Mentor, develop and train a team captain as appropriate as part of succession planning
*Support the Operations Manage to deliver business targets and objectives and create a performance oriented culture
*Ensure training and development plans are maintained for all team members
*Drive continual service improvement through training, coaching and quality assessments.
*Actively involved in the recruitment and induction of new team members
*Set and agree departmental budgets in line with corporate planning requirements, managing expenditure and controlling costs within set budget limits
*Collaborate cross-functionally and provide advice and support to Production, Supply Chain, Sales, Marketing, Accounts and other departments in line with Group and Division strategies
Key Skills:
*Minimum of 3 years manufacturing experience within Customer Service leadership function
*Experience of managing team members and budgets
*Excellent leadership and management skills with the ability to influence and persuade at all levels
*Ability to establish and maintain credibility and professional relationships.
*Good analytical skills
*Willingness to undertake a variety of different tasks and work collaboratively cross-functionally
Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on Customer Service positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail,we would love to hear from you.



  • Leeds, United Kingdom Unitrunk Full time

    Customer Service Lead Location: Livingston, EH54 8AS Salary: GBP31 - GBP33K per annum, DOE + Benefits Contract: Permanent, Full time Hours of Work: Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00 Customer Service Lead - Benefits: • Competitive Salary (GBP31 - GBP33K per annum, DOE) • 33 days holiday per year (inclusive of...

  • Service Lead

    2 weeks ago


    Leeds, United Kingdom Service Care Solutions Full time

    This role will require candidates to support 3 or 4 properties and manage support workers around the west Yorkshire area. Travel will be required and a candidate who can drive is preferable and you will be expected to have your own vehicle and business insurance, mileage can be claimed from the nearest base office to the other offices you visit. The service...

  • Service Lead

    2 weeks ago


    Leeds, United Kingdom Service Care Solutions Full time

    This role will require candidates to support 3 or 4 properties and manage support workers around the west Yorkshire area. Travel will be required and a candidate who can drive is preferable and you will be expected to have your own vehicle and business insurance, mileage can be claimed from the nearest base office to the other offices you visit. The service...

  • Service Lead

    Found in: Whatjobs ES C2 - 1 week ago


    Leeds, United Kingdom Service Care Solutions Full time

    This role will require candidates to support 3 or 4 properties and manage support workers around the west Yorkshire area. Travel will be required and a candidate who can drive is preferable and you will be expected to have your own vehicle and business insurance, mileage can be claimed from the nearest base office to the other offices you visit. The service...


  • Leeds, United Kingdom Insolvency Service Full time

    **Details**: **Reference number**: - 296286**Salary**: - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: - Flexible working,...


  • Leeds, United Kingdom Insolvency Service Full time

    **Details**: **Reference number**: - 274023**Salary**: - £22,183**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Job share, Part-time**Number of jobs available**: -...

  • Housing Service Lead

    2 weeks ago


    Leeds, United Kingdom Service Care Solutions Full time

    Job Title: Housing Service Lead Location: West Yorkshire DBS Level: Enhanced Adult Service Users: The specific demographic of service users will be determined upon confirmation of location. Working Hours: 40 hours per week, with variations: Monday to Friday: 8:00 am - 4:00 pm or 9:00 am - 5:00 pm On-call hours: 5:00 pm - 8:00 am (Weekdays), 8:00 am -...

  • Housing Service Lead

    Found in: Whatjobs ES C2 - 1 week ago


    Leeds, United Kingdom Service Care Solutions Full time

    Job Title: Housing Service LeadLocation: West YorkshireDBS Level: Enhanced AdultService Users: The specific demographic of service users will be determined upon confirmation of location.Working Hours: 40 hours per week, with variations:Monday to Friday: 8:00 am - 4:00 pm or 9:00 am - 5:00 pmOn-call hours: 5:00 pm - 8:00 am (Weekdays), 8:00 am - 8:00 am...


  • Leeds, United Kingdom Unitrunk Full time

    Customer Service Lead Contract: Permanent, Full time Hours of Work: Monday to Thursday 08.Customer Service Lead - Benefits: • Competitive Salary (GBP31 - GBP33K per annum, DOE) • 33 days holiday per year (inclusive of public holidays) • Contributory Pension Scheme • Life insurance Unitrunk Ltd is one of the UK's leading...

  • Housing Service Lead

    2 weeks ago


    Leeds, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Housing Service Lead Location: West Yorkshire DBS Level: Enhanced Adult Service Users: The specific demographic of service users will be determined upon confirmation of location. Working Hours: 40 hours per week, with variations: Monday to Friday: 8:00 am - 4:00 pm or 9:00 am - 5:00 pm On-call hours: 5:00 pm - 8:00 am...


  • Leeds, United Kingdom Permanent Futures Full time

    We are searching for a Customer Service Team Lead to join an industry leading manufacturer of specialist equipment for the Medical industry and be the link between the customer and service department! The role will involve lots of communication with external customers, advancing the company as first-choice supplier, and internal Service teams (engineers) to...

  • Customer Hub Lead

    3 weeks ago


    Leeds, United Kingdom Zenith Full time

    We are looking to recruit 2 X Customer Service Hub Leads on a permanent basis to lead a team of front-line colleagues in a Customer Hub. Based in our fantastic Kirkstall Forge head office just 6 minutes from Leeds city centre, this is the perfect opportunity for anyone who is looking to take the next stage in their career. This role is part of a friendly...

  • Customer Service

    4 days ago


    Leeds, United Kingdom mpeople recruitment limited Full time

    Customer Services Advisor Morley, Leeds £10.10 per hour Temporary Must have flexibility on hours Our client is one of the biggest supermarkets in the world, and they live and breathe their values of having a customer mind-set, doing the right thing and engaging people. Therefore, when a customer has a reason to speak to one of the dedicated Customer...


  • Leeds, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Housing Service Lead Location: West Yorkshire DBS Level: Enhanced Adult Service Users: The specific demographic of service users will be determined upon confirmation of location. Working Hours: 40 hours per week, with variations: Monday to Friday: 8:00 am - 4:00 pm or 9:00 am - 5:00 pm On-call hours: 5:00 pm -...

  • Customer Service

    Found in: Talent UK 2A C2 - 1 week ago


    Leeds, United Kingdom Adecco Full time

    Adecco are pleased to be working with a leading Electronic parts supplier in Leeds who are looking for a Customer Service Trade Counter AssistantThey are seeking a dynamic individual to join the team on a 6-month temporary basis, with the potential for a permanent position.Job Role:Serve as a Trade Counter Assistant, providing exceptional customer...

  • Customer Service

    Found in: Whatjobs ES C2 - 1 week ago


    Leeds, United Kingdom Adecco Full time

    Adecco are pleased to be working with a leading Electronic parts supplier in Leeds who are looking for a Customer Service Trade Counter AssistantThey are seeking a dynamic individual to join the team on a 6-month temporary basis, with the potential for a permanent position.Job Role:Serve as a Trade Counter Assistant, providing exceptional customer...


  • Leeds, United Kingdom Cactus Search Full time

    We are looking for an experienced** Customer Service Manager **for a fantastic, well establised, exciting business based in Leeds**.** We are looking for a Rock Star of an individual who is outgoing, motivational, energetic individual who has a background in leading & coaching teams to deliver exceptional service. You will also be responsible for: -...


  • Leeds, United Kingdom Page Personnel - UK Full time

    Long term contract - Fantastic salary and benefits package. **About Our Client**: Our client is a leading figure in the industrial and manufacturing industry, employing thousands of individuals globally. They hold a strong position in the market due to their commitment to innovation, quality and sustainability. - Provide customer service support to...


  • Leeds, United Kingdom Stratstone BMW Full time

    **Customer Service Advisor - Fixed-Term 6 Month Contract** **Stratstone BMW Leeds** **Salary of £21,598 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Leeds? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled...


  • Leeds, United Kingdom BMW Group Retail Full time

    Stratstone Leeds is looking for a Customer Service Advisor. **Your role** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Leeds? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled premium experience for our customers. We’re looking for someone to...